RQ09172 - Infrastructure Integration Specialist - Senior
RQ09172 - Infrastructure Integration Specialist - Senior
Posted on :
15-04-2025
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1 Vacancy
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Job Description
Description
Deliverable: KTLO Data Centre Support Project Refreshes Decommissioning (Network or Server) CoLocation Support.
Key Responsibilities:
- Fulfil mandated Data Centre availability reliability efficiency and uptime service commitments.
- Engaging appropriate internal or external service provider resources as required to resolve issues in order to mitigate support failure and interruption to Data Centre operations.
- Guiding monitoring and coordinating work conducted by internal and external service providers providing direction on work procedures and ensuring mitigation of adverse impact.
- Maintenance and support of the IT hardware infrastructure at the Data Centres.
- Analysis and resolution of hardware and server incidents and problems for infrastructure.
- Documentation and implementation of infrastructure Change Requests.
- Updating incident and problem tickets reporting on incidents problems and changes identification and mitigation of risks to the infrastructure updating the Configuration Management Database.
- Making Changes and recommendations for enhancing server infrastructure decommissioning of hardware including servers storage devices and other relevant components including coordination of disposal.
- Available for oncall support when required.
- Working knowledge of network topology security architecture server build and physical infrastructure and deployment models.
- Server installation and configuration.
SkillsExperience and Skill Set Requirements
Evaluation Breakdown
1. Technical Skills 30
Parameters:
Demonstrate Knowledge and Skills with regards to the following:
- Knowledge building IT infrastructure..
- Knowledge working with and supporting multiple technical teams.
- Knowledge with VCentre VMware and building and maintaining virtual servers.
- Knowledge building and supporting servers of WindowsSolaris AIX Mainframe.
- Knowledge of networking installation supporting and configuring network devices (routers switches firewalls and load balancers).
- Knowledge implementing and supporting security architecture.
- Knowledge building and supporting backup infrastructure.
- Knowledge installing configuring and supporting SAN and Tape Library Infrastructure.
- Knowledge of server installation and configuration and loading of the Operating System including virtual servers.
2. Working in an Uptime Tier IV Data Centre 20
Parameters:
Demonstrate Knowledge and Skills with regards to the following:
- Knowledge with ITIL concepts and procedures.
- Knowledge with Corporate Change Incident Problem and Release Management.
- Knowledge of Data Centre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Data Centre.
3. Problem Solving 15
Parameters:
Demonstrate Knowledge and Skills with regards to the following:
- Knowledge of problemsolving techniques to provide leadership and solutions which deal with a variety of advanced systems administration technical operational and service problems efficiently and effectively (e.g. troubleshooting persistent problems arising from diverse situations).
- Knowledge to fulfil mandated Data Centre availability reliability efficiency and uptime service commitments.
- Knowledge for engaging appropriate internal or external service provider resources as required to resolve issues in order to mitigate support failure and interruption to Data Centre operations.
- Knowledge of guiding monitoring and coordinating work conducted by internal and external service providers providing direction on work procedures and ensuring mitigation of adverse impact.
4. General Skills and Observations 5
Parameters:
Demonstrate Knowledge and Skills with regards to the following:
- Ability for strong documentation and writing skills.
- Knowledge for providing incident resolution.
- Knowledge of engaging vendors to address incidents/issues.
- Ability of working with and supporting multiple technical teams.
- Knowledge in using Office 365 Remedy/eSMT ticketing system.
Must Have:
- Demonstrated knowledge working with and supporting multiple technical teams.
- Demonstrated knowledge with VCentre VMware and building and maintaining virtual servers.
- Demonstrated knowledge building and supporting servers of WindowsSolaris AIX Mainframe.
- Demonstrated knowledge of networking installation supporting and configuring network devices (routers switches firewalls and load balancers).
- Knowledge of Data Centre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Data Centre.
- Knowledge in using Office 365 Remedy/eSMT ticketing system.
- Knowledge for providing incident resolution.
Employment Type
Full Time
Key Skills
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