Operations Associate - OSSO
Operations Associate - OSSO
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
FILINVEST COMPANY: FILINVEST LAND INC.
POSITION: OPERATIONS ASSOCIATE OSSO
JOB SUMMARY:
The Operations Associate OSSOs primary responsibilities are:
- to assist and coordinates inquiries followups and/or complaints of walkin clients
- liaises with internal and external unit incharge to provide accurate information
- policy & processes implementation anchored by necessary skills & competencies
- accepts and reviews the documents and all requirements submitted for tagging
QUALIFICATIONS:
- Graduate of Bachelors Degree in any businessrelated course such as Marketing Management Finance Hotel and Restaurant Management.
- Preferably at least 1year work experience in Real Estate Industry. Work experience in any customer service oriented industry is also acceptable. Fresh graduates are welcome to apply.
- Willing to relocate/commute and to be assigned at FLI Bulacan Office.
- Willing to do field works.
DUTIES AND RESPONSIBILITIES:
- Assists walkin clients (whose accounts are existing/booked) regarding their specific concerns whether they may be inquiries requests follow ups and/or complaints.
- Monitors all buyers requests and complaintes resolutions.
- Reviews and evaluates submitted documents for tagging and for booking
- Ensures the consistency completeness and correctness of the date in each of the documents submitted
- Accepts and do work list coming from other teams as a support
- Prepares and submits daily reports such as productivity report.
- Expected to support activities that Team Leader and/or Department Head assign to the OSSO Associate within ones capacity.
- Maintains a professional image that is representative of FLIs quality service when serving clients.
- Maintains the cleanliness orderliness and queue length within the assigned service areas/lounges
- Attends to Open House and other Sales Activities
Competencies and Skills Required:
- With good Communication Skills (Oral and Written Communication)
- High sense of responsibility and urgency in dealing with external and internal clients
- Has the ability to assess a situation seek multiple perspectives and gather more information if necessary and can immediately identify key/critically important issues which should be addressed and or coordinated/escalated to the Proper Person/unit.
- Can express ideas clearly and can communicate to all type of persons.
- Can work independently and identify potentially more effective methods of work operation.
- Can manage time effectively and can make appropriate decisions following the company policy.
- Can accurately review the documents for booking.
- Person with integrity
- Selfdisciplined
Employment Type
Full Time
