- Ensure all staff on the floor are meeting Rimrock standards of guest satisfaction and service
- Provide ongoing training motivating and monitoring of staff
- Provide floor support when business levels require including expediting food preparing and serving beverages conducting quality checks etc.
- Handle guest requests and complaints and authorize compensation when necessary
- Adhere to and enforce organizational policies and procedures
- Perform office duties such as scheduling monthly inventory and passon
Qualifications :
- Previous experience working in restaurant frontofhouse operations or inroom dining
- Minimum one year of experience working in a leadership role
- Postsecondary education in hospitality is an asset
- Alberta ProServe Certification
- Wine beer and cocktail knowledge
- Strong communication and interpersonal skills
- Comfortable using Microsoft Word Excel and Outlook
- Ability to remain composed while working in a fastpaced environment
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Additional Information :
- Subsidized staff accommodation available for full time employees
- One complimentary buffet meal per shift in our staff cafeteria
- Discounts on hotel room stays inhouse F&B and fitness club membership
- Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50 off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise Jasper & Whistler.
Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about The Rimrock Banff and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Remote Work :
No
Employment Type :
Fulltime