Assist the General Manager to plan forecast and budget the revenues and costs for department.
Ensure that the company and statutory hygiene standards are maintained in all areas of the department.
Organize food festivals and also develop guest loyalty and retention programmes.
Ensure to be fully conversant with all statutory requirements regarding food and beverage operations.
Plan implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post promotion report to General Manager upon completion of promotion.
Implement and maintain control measures to ensure that food & beverage costs productivity labour costs and operating supply costs for the department is in line with budget.
Supervise team members to ensure that all tasks assigned/required in the department are carried out on time and according to instruction and departmental standards
Build a good relationship with guests or regular patrons. Try to remember individual patrons names and their preferences to extend a personalized service
Handle guests complaints and comments tactfully and efficiently
Handle all administration work pertaining to cashier/bar operation requirement and companys policies
Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
Check all the F&B areas/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
Maintain complete knowledge of all food & beverage services contents & preparation methods outlets and hotel services/features
Ensure that health safety and security procedures are in place in the outlet
Attend all briefings meetings and trainings as assigned by management
To provide cost effective and customer focused Food and Beverage service
Ensure that the standards of food and beverage meet/exceed expectations
Prepare standard menus maintain the required standard of food production and meet agreed budget targets for food margins.
To ensure that room service orders are executed promptly and that they comply with the required standards.
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