Customer Zero Content and Engagement Program Manager
Customer Zero Content and Engagement Program Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At ServiceNow were deploying our own technology for our digital transformation. In Global People Product and Service Delivery (GPPSD) were passionate about using our platform to streamline processes connect systems empower our teams and improve employee experiences.
In this role you will manage and coordinate a program to support our GPPSD commitment to showcase our use of the ServiceNow platform as Customer Zero. You will support our executives and expert practitioners to share our experiences as Customer Zero and help customers on their journeys. In addition you will utilize your expertise and passion for the ServiceNow platform to help our GPPSD teams deepen their knowledge of the capabilities of our products.
In this role youll have the opportunity to combine your passion for ServiceNow technology your strong program management communications and crossfunctional collaboration skills in a fastpaced environment to directly influence ServiceNows revenue pipeline.
What You Get to Do in this Role
Practitioner Preparation
- Review incoming customer engagement requests for GPPSD and align appropriate practitioners in partnership with enterprise Now on Now Engagement teams
- Partner with Account Executives requesting GPPSD practitioner expertise for meetings and demonstrations to understand needs develop targeted content and prepare GPPSD practitioners
- Coordinate executive availability with Executive Assistants
- Create prep and distribute content to support Customer Zero presentations by GPPSD leaders including customer meetings executive briefings conferences and user groups
Customer Zero Journey Stories:
- Drive Customer Zero content strategy and development for GPPSD; identify new story opportunities in partnership with Global People Product Global People Project Management Office (PMO) and Centers of Excellence to create customerready executive summaries for HR personas
- Maintain Customer Zero story pipeline for GPPSD; monitor story development and ensure timely completion in adherence to Objectives and Key Results (OKRs) in partnership with Global People Product and Global People PMO
- Engage partner teams within Global People (GP) and Digital Technology (DT) to draft stories or provide story content
- Create edit and publish GPPSD and other GP stories
- Update and maintain GP master Customer Zero story deck and content repository ensure currency and governance across multiple organizational and enterprise channels including on GP microsite in enterprise Practitioners Library and within sales enablement resources
- Contribute content and storylines for the companys largest annual user conference presentations
- Share and learn best practices and reusable assets with other GP and corporate Now on Now teams to enhance quality and efficiency
Customer Zero Program Governance Adoption and Scale:
- Update story template submission and review process for GPPSD
- Enable GPPSD and GP teams on new practitioner criteria
- Document and maintain uptodate listing of all GPPSD practitioners including specific expertise use cases and success stories
- Engage enterprise teams on new development opportunities for new practitioners
- Align speakers for and promote Now on Now webinars within GP
- Liaise with Now on Now analytics team to report monthly on customer engagements pipeline influence and contract value closed as well as new stories created
Other Communications and Enablement Support
- Provide support and content for communications and events within GPPSD to enhance engagement connection and deepen understanding of the ServiceNow platform and capabilities including quarterly town halls Workplace articles videos updates and team events
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 5 years of experience working with ServiceNows platform and products
- Indepth product knowledge of ServiceNows Employee Workflows product suite
- Strong understanding of how GP utilizes and leverages AI and automation within our Human Resources Service Delivery (HRSD) workflows and processes
- 5 years of experience in either program management strategy sales operations or business transformation roles
- Strong proficiency in SharePoint PowerPoint and internal communication tools
- Excellent verbal and written communication and presentation skills with experience preparing content for senior leadership.
- Storytelling and Narrative Development: Strong storytelling abilities to identify and craft compelling narratives that showcase success and align with ServiceNows messaging.
- Content Development: Experience creating and managing various content types (slides case studies videos) to meet highquality standards.
- Adaptability & Multitasking: Ability to manage multiple projects simultaneously in a fastpaced highgrowth environment.
- Stakeholder Management: Strong interpersonal skills to build and maintain relationships with internal stakeholders account managers and GP practitioners
- Collaborative team player who thrives in a fastpaced highimpact environment
- Problemsolver who can anticipate needs manage competing priorities and drive results
FD21
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
