Technical Trainer
Technical Trainer
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Job Description
Primary Function of Position:
The Technical Trainer will be responsible to conduct trainings across all technology platforms including the Digital Portfolio support all training needs of stakeholders in the Services Business Unit collaborate crossfunctionally and help to manage the product fleet in the Freiburg office. This individual will also be involved in training development and should have a basic understanding of training design with a curiosity to learn more.
The Technical Trainer will partner with an Instructional Design team to build effective learning programs for direct and indirect markets to ensure customers have the necessary tools to launch optimize and sustain successful robotic programs. This individual will be actively involved in team training program support continuous improvement initiatives and process improvements
Roles and Responsibilities:
- Participate in all phases of learning projects including analysis design development implementation & evaluation
- Collaborate with internal partners within Global Commercial Enablement Product Support Global Business Systems HR Talent Development and other cross functional partners to standardize business processes
- Program manager and course facilitation for DaVinci and Ion training programs
- Conduct assessments and evaluations as defined by course protocol
- Master processes and make recommendations to improve training effectiveness
- Maintain critical documentation for standard operating procedures and key processes
- Proactively communicate task and project status to internal and external stakeholders
- Collaborate with Commercial Enablement Operations team for training certification and record keeping
- Participate in process improvement efforts
- Leverage various formats and venues for training programs such as instructorled selfled distance learning/remote video and podcast etc. to maximize the impact of the content while optimizing costs.
Qualifications :
Required Knowledge Skills and Experience:
- Clear and effective communication with strong facilitation skills
- A passion for technical training excellence
- Basic knowledge of training design and best practices
- Excellent organizational skills and ability to multitask
- Selfstarter with ability to take ownership of responsibilities with minimal direction
- Ability to selfmanage multiple development projects and deadlines
- 2 years of experience in the medical device space either conducting technical trainings or directly servicing Intuitive products
- Some experience or willingness to learn documentation processes in a controlled environment such as Agile
- Experience in working in SAP SFDC and ERP systems
- A proven track record of problem solving handson involvement to identify issues and seeing solutions through to completion
- Experience with project management and working as a cross functional team member
- Proven ability to develop and implement new processes to support evolving business needs
- Strong work ethic
- Obsessed with the quality of service and training delivery provided to stakeholders
- Agility to adapt and navigate the grey
- Ability to manage simultaneous projects but focus on the vital few
- Creativity to solve complex problems
- Associates degree or higher with coursework relevant to training manufacturing engineering or educational development
- Minimum 2 years of relevant experience in any of the following: Training Content Development Customer Service Field Service Technical Support
Preferred Knowledge Skills and Experience:
- 5 years in med device industry
- DaVinci product knowledge
- Ion product knowledge
- OR protocol knowledge
- Software application knowledge
- Technical background
#LIHybrid
Additional Information :
Intuitive ist ein Arbeitgeber der gleiche und gerechte Beschftigungsmglichkeiten bietet. Wir bieten allen qualifizierten Bewerberinnen und Bewerber gleiche Beschftigungsmglichkeiten unabhngig von ethnischer Herkunft Geschlecht Schwangerschaft sexueller Orientierung Geschlechtsidentitt nationaler Herkunft Hautfarbe Alter Religion geschtztem Veteranenstatus Behindertenstatus genetischen Informationen oder einem anderen Status der nach den geltenden Gesetzen auf Bundes Landes oder lokaler Ebene geschtzt ist und verbieten jegliche Form von Diskriminierung und Belstigung.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
