Payment Operations Product Scalability Function Lead

We are looking for a Senior Lead to join our Payment Operations team leading Regional Product Scalability. 

In this role you will focus on supporting Wises mission through driving operational scalability for our Regional Products focusing on the APAC region. You will be working closely with Product and internal Payment Operations teams to deliver compliant high quality and cost scaling operations. This translates to optimising payment flows through eliminating customer friction and reducing the manual operational touchpoints. This will require you to set strategic direction introduce KPIs to measure operational scalability and establish frameworks to ensure your team is delivering the most impactful initiatives. You will be responsible for leading and nurturing a group of Product Specialists fostering a culture of continuous improvement and productmindedness. 

As a Product Scalability Senior Lead you will be a strong people lead with a mindset that enables you to simultaneously drive optimisation and inspire your team. You will provide support guarantee collaboration and embrace opportunities to consistently improve the state of Payment Operations. 

Your Mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hardearned money with the worlds first platform to offer true multicurrency banking. In this role youll add to that mission by:

• Bridge product and operations; understanding what helps scale operational teams through possessing a strong product mindset;
• Lead and build a highfunctioning team of strong Payments Operations Product Specialists;
• Nurture and develop your team by providing handson guidance in the scoping and of project initiatives of various complexities;
• Build and establish KPIs and frameworks to ensure Product Specialists are focusing on delivering the most impactful initiatives in alignment with Product teams; 
• Set strategic direction and develop the future of Payment Operations Product Scalability;
• Take ownership on driving strategic plans within your domain and accountability in their delivery ensuring OKRs and KPIs are consistently met;
• Work closely with product engineering and other stakeholders to manage operational impact as well as identifying opportunities to improve the customer experience through driving operational scalability; 
• Influence product roadmaps to ensure consideration and action on improvement opportunities; 
• Identify opportunities to consistently automate or eliminate customer friction and  operational inefficiencies translating them to impactful initiatives;  

This role will give you the opportunity to:

• Make an Impact Youll help to identify and automate manual processes that complicate our customers lives while increasing the efficiency of the whole operations organization driving us towards Mission Zero!
• Challenge Yourself Youll be working with teams that face big challenges. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring!
• Inspire Teams Youll fuel this revolution with your ideas knowledge selfstarter attitude and customer insight which youll use to work with product development engineers and other operational teams to help solve our customers problems!
• Work Globally Were 4000 Wisers with 90 nationalities located in offices from Tampa to Australia and much like our product we operate without borders across teams and locations. We get it done!

Qualifications :

A bit about you:

• Seasoned leader with minimum 3 years of experience in a leadership role; 
• Proven track record of goalsetting and driving team results; 
• Selfstarter with a proven track record of individual ownership problemsolving and project ;
• Strong project management skills with a track record of overseeing all phases of project delivery and the ability to handle multiple projects in a fastpaced environment;  
• Has worked directly with Product and Engineering teams to move impactful initiatives; 
• Datadriven mindset with the ability to set targets drive analysis and define KPIs;
• Teambuilder with handson leadership style dedicated to developing and empowering teams improving procedures and processes and building strong relationships; 
• Exceptional communicator with excellent verbal and written English skills capable of effectively communicating across different cultures and influencing stakeholders; 
• Flexible and adaptable to a fastpaced ambiguous environment with the ability to handle varied work schedules and occasional travel; 
• Passionate about customer experience technology leading people and building teams with a genuine drive to make a difference; 
• Customerfocused individual who prioritises the customers best interest and cultivates this mindset within their teams; 
• Youre comfortable with feedback and being part of a team where ideas are shared and openness is valued;

Nice to have:

• Product Operations or Product Management experience 
• Experience in the payments industry 
• PMP Project Management Certification 
• Lean Six Sigma
• Basic SQL

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Fulltime