Field Tech Support Retail Sports Betting
Field Tech Support Retail Sports Betting
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Job Description
Location: Las Vegas USA
Job Description:
We are seeking a Field Tech Support Specialist to provide handson technical support for retail sports betting operations in casinos across Las Vegas. This role requires troubleshooting maintenance and support of sportsbook hardware and software to ensure seamless operations.
Key Responsibilities:
Install configure and test computer hardware and software for sportsbook operations.
Troubleshoot and repair hardware issues to minimize downtime.
Provide technical support for sportsbook terminals peripherals and backend systems.
Perform preventative maintenance on sportsbook equipment to ensure reliability.
Update and maintain existing computer equipment as needed.
Repair and replace peripheral devices such as printers scanners and ticketing systems.
Communicate with casino staff and endusers to diagnose and resolve technical issues.
Train employees on company machines and systems for operational efficiency.
Qualifications :
Knowledge of Operating Systems Proficiency in Windows environment including troubleshooting and configuration.
Basic Networking Knowledge Understanding of IP configurations connectivity troubleshooting and network hardware.
Hardware Skills Ability to install configure and repair computers printers and peripheral devices.
Basic Hand Tool Skills Ability to safely use tools for hardware installation and maintenance.
ProblemSolving Skills Ability to quickly diagnose and resolve technical issues in a fastpaced environment.
Attention to Detail Ensuring accurate troubleshooting and maintenance to minimize downtime.
Excellent Customer Service Strong interpersonal skills to provide technical support to casino staff and endusers.
Listening Skills Ability to understand user issues and provide effective solutions.
Preferred Qualifications:
Experience in gaming retail sportsbook or casino environments.
Familiarity with ticketing systems and IT service management tools.
Ability to work independently and adapt to changing priorities.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
