Lead Reservations Agent
Lead Reservations Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role Summary
Join our team as a reservations agent and become one of the authors of our story. As part of the
Auberge family you will be responsible for responding to and assisting guests with travel reservations
and providing exceptional guest service. This role would support the Bowie House and The
Commodore Perry Estate (remotely).
Core Responsibilities
The key responsibilities for this position are:
Answer all incoming calls in less than three rings in a professional and friendly demeanor
following Auberge Resorts Collection call quality and brand standards.
Achieve monthly individual & team conversion and revenue goals.
Pursue outbound revenue opportunities through our lead management system.
Work closely with the Area Manager in call auditing and training on lead management.
Assist revenue management with rate changes as needed.
Assist with troubleshooting rate discrepancies as needed.
Keep current with all communication and hotel information.
Ensure appropriate guest follow up takes place in a timely and proper fashion in accordance
with the standard operating procedures.
Provide detailed notes and comments in the lead management system and PMS regarding
guest requests to ensure a quality guest experience.
Assist with group rooming lists or 3rd party reservations as needed.
Maintain a standard of 80 or higher on shop calls.
Assist in maximizing hotel room revenue and occupancy numbers.
Fulfill daily tasks on the Reservations Checklist.
Perform all other duties as assigned.
Qualifications :
Required Qualifications
Ability to work in a remote environment
Must be willing to work a flexible schedule and be available to work nights weekends and
holidays.
High school graduate or equivalent
Must have exceptional customer service skills
Prior hospitality experience or certificate preferred
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
4100 Red River Holdings LLC is an Equal Opportunity Employer M/F/D/V. 4100 Red River Holdings LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements 4100 Red River Holdings LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
