Vacancy for Sales and Customer Support Associate - Ikeja
Vacancy for Sales and Customer Support Associate - Ikeja
Posted on :
15-04-2025
Employer Active
1 Vacancy
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Job Description
We are a leading clientfacing business specializing in Interior Design and Project Management . We are committed to delivering exceptional customer service ensuring our users receive highquality support fast response times and accurate information.
As we continue to grow we are looking for a dedicated and skilled Corporate and Retail Sales / Customer Service Associate to join our team and help us maintain our reputation for excellence.
Key Responsibilities
Sales and Customer Service:
Greet and engage customers offering personalized service and understanding their needs.
Provide expert advice on color schemes design trends and product compatibility to enhance customer interiors.
Build strong relationships with clients to foster repeat business and longterm loyalty.
Meet and exceed sales targets and key performance indicators (KPIs).
Handle customer inquiries complaints and returns in a professional manner.
Product Knowledge:
Develop and maintain a deep understanding of the company s product range including materials finishes and design concepts.
Stay uptodate with industry trends and new product releases.
Communicate product benefits features and options effectively to customers.
Store Operations:
Ensure the store is clean wellorganized and visually appealing in line with the company s merchandising standards.
Assist in the setup of seasonal displays and promotional activities.
Maintain stock levels process shipments and manage inventory counts.
Administrative Tasks:
Process sales transactions accurately using the pointofsale (POS) system.
Prepare quotes and invoices for custom orders.
Maintain customer records and follow up on inquiries or special orders.
Collaborate with other team members and departments to ensure seamless service.
Requirements
- 1 to 5 years of proven experience in sales and customer service role
- Strong IT proficiency
- Exceptional written and verbal communication skills in English.
- Strong listening skills and the ability to empathize with customers.
- Ability to multitask prioritise tasks and manage time effectively in a fastpaced environment.
Key Skills
- Excellent communication and interpersonal skills.
- Strong problemsolving and conflictresolution abilities.
- Technical aptitude and familiarity with sales and customer support tools and platforms.
- Customerfocused mindset with a passion for delivering exceptional service.
- Adaptability and resilience in a dynamic evolving industry.
Benefits
How to Apply:
Please submit your resume detailing your relevant experience and why you are the ideal candidate for this role to please put " Sales and Customer Support Associate" as the subject of the mail.
Employment Type
Full Time
Key Skills
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