Microsoft 365 Systems Support Engineer
Microsoft 365 Systems Support Engineer
Posted on :
15-04-2025
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1 Vacancy
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Job Description
The Microsoft 365 Support will apply technical skills and knowledge to collect needed information to resolve issues in a highly complex and fastpaced SaaS Environment. This includes daytoday configuration maintenance troubleshooting and operations support of enterprise Microsoft 365 SaaS.
Support Office 365 applications including Exchange Online Azure AD Microsoft Teams OneDrive Sync Office Online OneNote Outlook WebApp Outlook Client Microsoft Teams Client Compliance Security and Office Suite
Provide Tier 3 support to monitor the M365 tenants test performance for potential bottlenecks identify possible solutions and work with Microsoft counterparts to resolve issues
Address client connectivity client software distribution and mobile installation issues
Develop and document best practices for supporting the Office 365 application and assist with developing appropriate support model
Facilitate Office 365 email migration with the clients
Align proper tenant licenses to users needs
Responsible for office 365 user account licensing creation/deletion.
Responsible for email creation/deletion/editing/password reset
Write and maintain custom scripts (PowerShell) to remediate issues to support users
Implement best practice email security and troubleshoot email delivery
Deploy and support enterprise mobility security technology for endpoint devices utilizing Microsoft Intune MDM & MAM MultiFactor Authentication Endpoint Manager to enforce strong hashing methods
Requirements
- Cognate experience in any one or combination of O365 Active Directory or other cloudbased system and troubleshooting experience
- Understanding of Office 365 suite environment capabilities plans service descriptions and features
- Experience with desktop administration (Windows Mac) and remote desktop support
- Excellent knowledge and troubleshooting experience in support of Microsoft Office Suites (Outlook Word Excel OneNote PowerPoint Team OneDrive for Business etc.
- Knowledge of concepts and best practices relative to call center methodologies
- O365 set up from start to finish
- Office Suite installation and Activation
- Mail flow configuration and troubleshooting
- Experience with DNS/POP/IMAP/SMTP
- Passionate about delivering the ultimate customer experience
- CompTIA Security
- Microsoft Certified Systems Engineer (MCSE) Azure Fundamentals Azure Administrator Associate Any of the following role based certification such as Messaging Administrator Associate Teams administrator Associate Modern Desktop Administrator Associate Enterprise administrator Expert.
- Windows Server 2016
Available to Resume within 2 weeks
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Full Time
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