IT Systems Admin - Augusta GA
IT Systems Admin - Augusta GA
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Job Description
Learn Lead & Grow at Sitel Group
We believe experiences are everything and that happy associates are successful ones. Thats why we give our people the tools and the freedom to learn grow have fun and be themselves.
GROW AS YOU GO. We invest in you with internal programs training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools skills and resources to develop both professionally and personally. You choose where you want to go; we help you get there.
BE BOLD BE YOU. #SitelLiferepresents our commitment to our people to YOU. Its about coming exactly as you are. We empower everyone to live their truth be themselves and use their voice and we give them a platform to do so.
WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are missiondriven and we leverage the power of our people to make a positive impact in the communities in which we live and work.
GAIN STABILITY EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy such as paid time off and referral bonuses. Plus fun perks like employee discounts.
MAXIMIZE YOUR EXPERIENCE. We value open honest and constructive conversation. We encourage you to speak up and we listen when you do. Through MAX our global community we leverage our peoples innovative ideas experiences and feedback to shape and drive the future ofSitel Group.
AboutSitelGroup
Asone of the largest global providersof customer experience (CX) products and solutionsSitel Groupempowers brands to build stronger relationships with their customers by creating meaningfulconnections that boost brand 160000 peoplearoundthe globe working from home orfromone of ourCXhubs we securely connectbestlovedbrands with their customers over8million times every day in 50 languages. Whetherdigital or voicebased our solutions delivera competitive edge across all customer awardwinning culture is built on40 years of industryleading experience and commitment to improving the employee experience.
Learn more at connect with us onFacebookLinkedInandTwitter.
Job Summary
Sitelis seeking an IT Site Support Administrator to join our fastpaced dynamic and teamfocused Global IT team. This individual will be providing virtual support along with thebrick and mortarsite in Augusta GA.
As an IT Site SupportAdministratoryou will provide first and second level support for desktop computer systems under the guidance of the Regional Site Support Manager.
As a member of our ITteamyou will not only build your skillset but also have exposure to numerous environments and challenges. While working with many major vendors we deploy the latest technologies to our clients as well as our associates. With our innovationled approach and entrepreneurial spirit youll always remain on the forefront of technology with a career with us.
Primary Job Responsibilities
- Completeand manageall Site IT tickets in their queue within the appropriate SLAs.
- Install and configure PCs and other hardware peripherals operating systems telephones network equipment and software applications (including mass deployments) with additional coaching / mentoring from their manager and/or technical lead on the items needed to complete successfully.
- Handle problem resolution address user work requests through appropriate corporate systems including providing answers to questions and resolving problems for clients in person via phone or from a remote location. Document activities related to fulfillment of closely with Global Site Services for desktop images set up troubleshooting etc.
- ProvideIT technical support for their specific site and is responsible for its functionality maintenance software applications hardware and the security of all data. Fulfillall audit requests for IT data at the site along with assisting with all IT audits which may be for their site and/or client within their site.
- On call 24x7 and attends incident bridges and supplies pertinent data as needed. UntilSitelexperience is built up may need to bring in manager and/or technical ITleadto assist virtually.
- Handson role maintaining the functions of the site and be remotehands support for Network Telephone Server QA and application engineers to ensure high system uptime and end user satisfaction in a call center environment.
- Support facilitysLAN WAN and internet connection; maintaining the network hardware and software; configuration (in conjunction with the Global IT Support Teams); maintenance and upgrading all site servers; monitoring (in conjunction with the Global IT Support teams) as needed.
- Ensureappropriate IT Change Requests are submitted for any local IT changes andconfirm with the IT Technical lead that all IT changes for SiteIT are written appropriately. Providefirst level support for end users and clients as necessary.
- Workwith servers workstations and printers on the network and in standalone environments.
- Maintain records and documentation concerning the desktop set up network server andLAN/WAN configurations and all other documentation needed for audits. This includes system audit documentation site set updocumentationandnetwork monitoring and performance analysis.
- Occasional need to work outside normal business hours in order to participate in changes to Network Telecom Engineering QA and Desktop Systems and to support enduser testing during the change windows for the campaigns clients customers and users served by the site.
Skills/Knowledge/Abilities
- Experienced in troubleshooting PC/Laptop hardware and software issues; customer service skills.
- Experience with Microsoft Office; LAN and WAN networking skills needed for connectivity troubleshooting; knowledge of tape backup and restore procedures and applications knowledge of Microsoft Update/patching procedures and tools antivirus procedures and application knowledge necessary; SCCM PC deployment and updating knowledge is desired.
- Knowledge of Windows Desktop and Server Operating Systems including Active Directory and Group Policy.
- Ability to take initiatives with minimum direction; team player.
- Ability to work in afast pacedenvironment which changes to meet client needs.
Experience Target
- 2 or more years of experienceinasimilar capacity or an equivalent combination of education and experience.
Education and Certifications
- AAS in Computer Science is desiredor equivalent combination of education and experience.
- MCSE preferred.
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Employment Type
Full Time
