Senior Manager - Fraud Support

Location Details: Tempe AZ

At GoDaddy the future of work looks different for each team. Some teams work in the office fulltime others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely.

This is a hybrid position. Youll divide your time between working remotely from your home and an office so you should live within commuting distance. Hybrid teams may work inoffice as much as a few times a week or as little as once a month or quarter as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

This position is not eligible to be performed in Alaska Mississippi North Dakota or the Virgin Islands.

GoDaddy is not currently considering candidates for this role in California Seattle or NYC.

Join our team

The Global Payment & Transaction Risk (GPTR) organization is responsible for the payment fraud/risk chargebacks payment acceptance and payout support functions. As a Senior Manager Fraud Support you will act as both a people and a project manager to support all the GPTR functions with a focus on establishing and implementing standard processes for our systems rules reporting and work processes while also identifying & addressing transaction riskrelated trends and needs.

What youll get to do...

• Lead the Support Team for the Global Payment & Transaction Risk functions with a focus on establishing and implementing standard processes for our systems rules reporting and work processes while also identifying & addressing transaction riskrelated trends. This team is primarily responsible for a widerange of tasks to support the entire department including but not limited to conducting departmentlevel QA working closely with dev teams to maintain/improve systems (i.e. writing/negotiating requirements testing communication etc) build/maintain dashboards/reporting and identify/action trends
• Plan perform recommend and implement improvement initiatives based on rule analysis trending and defined standard processes. Test improvement solutions partnering with external teams as needed and report outcomes
• Work closely with teams across the company to optimize the departments systems/processes support raised customer inquiries and develop/implement/maintain the necessary dashboards/analytics to identify and act upon opportunities to improve results
• Analyze identify trends and build/deliver managementlevel ad hoc reporting/presentations with insights and actionable recommendations
• Research industry leading trends to identify relevant controls and procedures for our business
• Provide employees with the tools and training to succeed. Complete standard supervisory responsibilities including but not limited to oneonones team meetings quality assurance reviews hiring terminations corrective actions and performance evaluations
• Periodically review organizations work processes systems industry best practices and reporting to find opportunities and recommend improvements
• Ensure team maintains productivity goals while maintaining quality and delivering within SLAs
• Assist team in completing daily processes acting as both a backup and escalation point as needed

Your experience should include...

• 2 years of experience in Fraud Detection and/or Chargeback teams
• 3 years of experience as a people and/or project manager
• Proficient with Microsoft Excel Access Word PowerPoint and SQL
• Strong understanding of Fraud Detection standard processes systems reporting and rules with the ability to see the big picture plan for the long term and communicate insights into actionable recommendations
• Experience successfully leading projects from start to finish delivering quality results within specified timeframes and effectively measuring and communicating outcomes

You might also have...

• Bachelors Degree in Accounting Finance Criminal Justice
• Experience with Tableau Amazon QuickSight and Redshift

Wevegot your back...We offer a range of total rewards that may include paid time off retirement savings (e.g. 401k pension schemes) bonus/incentive eligibility equity grants participation in our employee stock purchase plan competitive health benefits and other familyfriendly benefits including parental leave. GoDaddys benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups Culture. Have a side hustle No problem. We love entrepreneurs! Most importantly come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online making opportunity more inclusive for all. GoDaddy is the place people come to name their idea build a professional website attract customers sell their products and services and manage their work. Our mission is to give our customers the tools insights and people to transform their ideas and personal initiative into success. To learn more about the company visit About Us.

At GoDaddy we know diverse teams build better productsperiod. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas experiences and perspectives. But we also know thats not enough to build true equity and belonging in our communities. Thats why we prioritize integrating diversity equity inclusion and belonging principles into the core of how we work every dayfocusing not only on our employee experience but also our customer experience and operations. Its the best way to serve our mission of empowering entrepreneurs everywhere and making opportunity more inclusive for all. To read more about these commitments as well as our representation and pay equity data check out our Diversity and Pay Parity annual report which can befound on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful please reach out to .

Colorado Residents:In any materials you submit you may redact or remove ageidentifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesnt accept unsolicited resumes from recruiters or employment agencies.