Frontline Support Engineer Advertiser
Frontline Support Engineer Advertiser
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Job Description
Realize your potential by joining the leading performancedriven advertising company!
As a Frontline PS Support Engineer on the Support Team in our Gurugram Office youll play a vital role in delivering worldclass technical support to our global client base ensuring timely resolution and high customer satisfaction. Youll be the front line of support for Taboolas clientstackling technical challenges improving processes and helping customers get the most from our platform. Youll use your technical expertise and problemsolving skills to drive results and make a real impact every day. If youre passionate about delivering exceptional support and thrive in a fastpaced tech environment this is the role for you.
To thrive in this role youll need:
Minimum 1 years of experience in a technical support role
Handson experience with SQL and APIs
Proficiency in support tools such as Jira and Salesforce
Familiarity with monitoring and analytics tools like Kusto Grafana BigQuery and Kibana
Strong understanding of technical support metrics and best practices
Bonus points if you have:
Experience working in the adtech industry
Background handling client escalations and maintaining high satisfaction levels
How youll make an impact:
As a Frontline PS Support Engineer youll bring value by:
Acting as the first point of contact for all client support needs
Responding promptly to customer support tickets and emails
Troubleshooting and resolving technical issues across our platform
Escalating unresolved issues to the appropriate internal teams
Communicating technical issues clearly with both technical and nontechnical stakeholders
Collaborating with global teams to maintain toptier support service levels
Why Taboola
If you ask Taboolars what they love about working here theyll tell you theyve been empowered to realize their full potential while growing and learning from and with smart and talented people. Theyll also share more about:
- Adam Singolda Taboola Founder and CEO says; You can copy anything from another business but you cant copy a companys culture.
- Wellbeing: Enjoy medical benefits a fully stocked kitchen.
- Flexibility: We offer a hybrid work schedule with 3 days inoffice with the option to come in more often if you choose.
- Work with industry leaders: Our partners include Yahoo Conde Nast NBCU ESPN and clients like Wells Fargo Honda and Pinterest.
Ready to realize your potential
Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success.
Learn more about #TaboolaLife on LinkedIn Facebook Instagram X YouTube & the Taboola Life Blog.
About Taboola
Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Our platform Realize reaches 600M daily users through top publishers and devices backed by advanced algorithms and unrivaled reach.
Employment Type
Full Time
