Client Growth Analyst
Client Growth Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Visa Direct is a cuttingedge payment service that allows clients (including issuers acquirers processors merchants remitters and service providers) to facilitate domestic and crossborder fund transfers/disbursements to Visa accounts in the U.S. and around the world using push payment technology i.e. Original Credit Transaction (OCT) and traditional ACH/RTP payment rails to deposit into checking accounts and wallets. Visa Direct consumer and business applications include person to person (P2P) transfer cross border remittances funds disbursement (business to consumer or small business payments) including priority use cases of marketplace payouts royalty and digital content payouts and gig economy services and more.
The Client Growth Analyst will be responsible for driving and executing gotomarket strategies to achieve the budgeted transaction and revenue targets for select clients. The candidate will support the identification and development of growth initiatives under the direction of the Cross Border Strategy Director and senior Visa Direct Account Managers to grow and expand client accounts. The ideal candidate will be a structured analytical thinker with excellent communication skills and a willingness to jump in to support growth strategies operational issue resolution account performance reporting and other daytoday account activities. The candidate enjoys variety and collaborating with client contacts and internal stakeholders to accomplish his / her priority objectives. The candidate is thoughtful curious and analytical with a desire to make an impact and contribute to the growth of the NA and Visa Direct business.
This is a clientfacing and broadreaching role so organizational savvy and interpersonal skills are critical as they will interface with all areas of Visa (sales marketing pricing legal risk etc. and with external clients. Visa is looking for an individual that is an organized with strong program management skills the confidence and capability to make sound logical decisions and with a track record of success in fastpaced environments with demanding timelines.
Key Responsibilities:
Support account transaction and revenue annual plan for your accounts
Track actual transaction and revenue to plan identifying upside/downside opportunities
Support the identification of growth opportunities including developing client pitch materials and proforma business case
Develop and manage strategies for performance acceleration including high potential use cases bank client sellthru marketing strategies and growth opportunities (e.g.: new endpoints corridor expansion)
Contribute to the client account plan to achieve financial targets and strategic priorities across all products (e.g. direct to card account and wallet AFTs VAS etc..
Program mange implementation of strategic account priorities
Manage and support senior Account Managers and clients through the sales cycle from opportunity identification solutioning and program launch ramp and optimization
Prepare pitch materials and internal onboarding documentation in support upsell crosssell opportunities
Ensure we established a trusted working relationship with the Client
Partner with Visa Direct Product team to develop the gotomarket strategy and ensure we have the right value proposition and product construct to meet client needs
Identify and raise product feature enhancements
Work with Marketing resources to ensure our client facing materials are excellent and help accelerate the learning and launch process
Work with Finance and Leadership on forecasting and monthly/quarterly reporting
Work with Legal to ensure client contracts drive to successful outcomes for both Visa and our clients
Work with Client Services to monitor production issues as needed
Collaborate with NA Visa Direct Leadership to share progress and growth through internal reporting and tracking of account plan and financial budget
Active investigation and management of account program performance
Ongoing client transaction monitoring across various metrics: corridor endpoint pricing delivery speed authorization rate fraud etc to identify issues to address or optimization opportunities
Analyze dashboard and identify key trends bringing in product and client services SMEs to assist as needed
Underperforming program revenue impact and resolution
Assist with Account plans and monthly/quarterly reviews
Lead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client plans are stalled
Monthly reporting to NA Visa Direct and Market leadership
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
2 or more years of work experience with a Bachelors Degree or an Advanced
Degree (e.g. Masters MBA JD MD or PhD)
Preferred Qualifications
3 or more years of work experience with a Bachelors Degree or more than 2
years of work experience with an Advanced Degree (e.g. Masters MBA JD
MD)
Advanced analytical skills with an interest in using data to solve client needs.
4 years of payment / money movement industry related and leadership
experience in commercialization strategy product management or
management consulting
Demonstrated success in driving account growth acceleration with innovative
product offerings
Excellent problemsolving skills with a focus on delivering for clients
Excellent listening and communication skills (both verbal and written) and
executive presence
Ability to explain complex business and technical concepts to a broad audience
in an approachable way
Demonstrated thought leadership and the aptitude to think creatively and
identify new ways to innovate and differentiate products
Passionate about what you do and excited about the opportunity to transform
payments
Possess a high level of professionalism and leadership skills to build business
relationships trust and respect with client partners and internal stakeholders
Strong team player selfmotivated and the ability to work independently at
coordinating across functional activities obtain buyin and elevate issues at
critical junctures appropriately
Visa or financial/payment industry knowledge preferred. Push payments or
realtime payments experience a plus.
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 510 of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102600.00 to 145150.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
