Associate Network Analyst
Associate Network Analyst
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Job Description
As a member of Global Network Operations Centre (GNOC) team the Associate Network Analyst will perform shift work to detect mitigate or notify and escalate network issues. They have the primary responsibility for managing and responding to Network Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires a basic understanding of how logical and physical connectivity issues can affect transaction quality of Visa Clients. You will be able to explore many latest technologies that support the Visa Operations such as SDWAN Cloud and various Payment products/services.
Essential Functions
- Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate as per the documented process.
- Follow documented support procedures managing each issue to a resolution or passing over to the next shift to maintain established service levels.
- Track update and resolve all assigned incident/change/problem tickets in the incident management system ensuring that documentation is thorough accurate and meets a standard of high quality.
- Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalate to support groups based on criticality and exposure.
- Basic understanding of all Visaproprietary as well as industrystandard tools to support monitoring and response for client and Visa brand issues.
Please note that this position requires working in alternating shifts 2 days a week / 5 days a week from 08:30 to 18:30 Polish time.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
Bachelors degree OR 3 years of relevant work experience
Preferred Qualifications
Good common sense and analytical mindset good time management and attention to details when documenting incident handling progress.
Basic understanding of routers/switches/firewalls/load balancers/cloud technology.
Basic knowledge of Cisco and Juniper Networks devices with handson experience of logging in to those devices.
Basic knowledge of ServiceNow or other incident and change management system.
Excellent verbal/written communication organisational skills ability to prioritise a constantly changing workload.
Preferred: Cisco CCNA Juniper JNCIA AWS ITIL certification.
Desirable: Any experience of network automation especially Python / Ansible based.
Desirable: Previous experience in Network Operations.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
