Concierge ServicesSupport Associate - Full Time - Crabtree Mall
Concierge ServicesSupport Associate - Full Time - Crabtree Mall
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Salary Not Disclosed
1 Vacancy
Job Description
At Belk we have a vision to reimagine the department store. Concierge Associates provide outstanding customer service to each customer display a passion for retail and fashion adapt to change efficiently continually seek to learn about Belks merchandise and have an awareness of industry technology. Most importantly you will work closely on a team that cares for our customers in an environment where we thrive by winning together.
Job Functions
Proactively greeting and engaging customers warmly and with a smile
Supporting the store to meet or exceed its customer service goals
Handling each customer transaction in a professional and friendly manner
Thanking each customer by name following a purchase
Offering assistance to the customer proactively and without prompt
Using suggestive selling techniques with all customers
Meeting or exceeding solicitation goal for Belk credit Rewards program
Meeting or exceeding goals where applicable
Understanding Store Assortment (for assigned department) in addition to inventory available at other stores and on belk
Using Mobile Devices to complete a sale (where applicable)
Using Digital Computerbased PointofSale and other digital technology to enhance the customer shopping experience
Using the Belk App and informing customers about the Belk App to enhance their shopping experience
Using the Belk website to look up merchandise and complete instore orders for customers
Working professionally and pleasantly with coworkers customers and managers to accomplish defined tasks
Maintaining Belk professional dress standards and appearance
Complying with store policies including but not limited to those concerning attendance and tardiness
Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager
Minimum Education & Experience:
No education requirement
Experience in retail preferred
Excellent communication skills
Must be able to work a flexible schedule including evenings & weekends due to shift rotation
Physical Requirements:
Ability to use computer keyboard standard telephone and other related business equipment
Hand manipulation to remove sensor tags
Ability to push / pull 100500 pounds when moving stock carts
Task demands vary in each department because of the different types of merchandise
Stocking requirements can involve reaching above & below shoulder level and lifting 25 50 pound boxes
Ability to apply treatment/makeup to customers face
Required Experience:
IC
Employment Type
Full-Time
