FLEX Program Specialist
FLEX Program Specialist
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Job Description
This is a Remote Position that completes front desk checklist tasks on behalf of a portfolio of hotels.
Education and Experience
2year degree from an accredited university in Business Administration Finance and Accounting Economics Hotel and Restaurant Management or related major; or experience in the revenue management sales and marketing operations or related professional area.
OR
4year bachelors degree in Business Administration Finance and Accounting Economics Hotel and Restaurant Management or related major; experience in the revenue management sales and marketing operations or related professional area.
CORE WORK ACTIVITIES
Build Successful Relationships
Communicate daily with hotel teams to understand needs of hotel.
Participate in a weekly or daily stand up with hotel based on service tier to review priority tasks and/or upcoming events.
Develops and manages internal key stakeholder relationships in a proactive manner.
Acts as a liaison when necessary between property and regional/corporate systems support.
Organize and Coordinate PreArrival Planning
Run the GPS report and identify Bonvoy preferences/personalized information/special occasions/redemption stays.
Review Arrivals Dashboard in GXP for today 2 days and block reservations with special request codes.
Follow guidelines from property leadership to determine blocking process for Elite/notable/VIP guests.
Send Pre Arrival Emails
Communicate to property when blocking is complete
Execute Digital Guest Experiences
Process Mobile Checkin and Mobile Key requests
Process Mobile Chat
Dispatch chat requests
Review Room Availability
Oversold Nights
Out of Order Rooms
Resolve and/or escalate Customer Care Cases
Review negative cases report in GXP
Block rooms for guests on the Negative Cases Report and ensure room is inspected prior to arrival to avoid additional opportunities.
Additional Responsibilities
Perform additional duties as assigned.
The pay range for this position is $18.17 to $30.10 per hour.
The application deadline for this position is 14 days after the date of this posting April 10 2025.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
