IT Support Specialist Mac M365 Environment
IT Support Specialist Mac M365 Environment
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
We are seeking a proactive and detailoriented IT Support Specialist with a strong background in MacBook support within a Microsoft 365 (M365 environment. The ideal candidate will have handson experience supporting macOS devices in a corporate setting with preferred knowledge of Jamf for device management. You will play a key role in ensuring our endusers have a seamless and secure experience with their devices productivity tools and collaboration platforms.
Key Responsibilities:
Provide tier 1 and 2 support for macOS devices ensuring optimal performance and minimal downtime.
Configure deploy and maintain MacBooks using Jamf Pro or other mobile device management (MDM) tools.
Support and administer Microsoft 365 applications including Outlook Teams OneDrive SharePoint and Exchange Online.
Manage user accounts licenses in Azure AD and Microsoft 365 Admin Center.
Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary.
Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software.
Assist with network and printer configurations for macOS users.
Document support processes maintain asset inventory and ensure compliance with company IT policies.
Collaborate with the broader IT team on projects and initiatives that impact enduser computing.
Qualifications :
Qualification:
2 years experience in a similar IT support or helpdesk role primarily focused on macOS.
Solid understanding of Microsoft 365 apps and services.
Experience with Jamf Pro (or equivalent MDM) for managing Apple devices.
Familiarity with Azure Active Directory and identity/access management.
Strong troubleshooting and diagnostic skills with the ability to work independently.
Team works play required and excellent communication and customer service skills.
Preferred Qualifications:
Jamf 100 or 200 certification (or equivalent experience).
Experience with scripting (e.g. Bash Python or AppleScript) for automation.
Knowledge of Intune or other endpoint management tools.
Experience working in a hybrid or remote workforce environment.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
