This is a remote position.
Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.
Join a growing construction company specializing in highquality kitchen renovations and construction projects as their Operations Coordinator. In this role you ll be the backbone of the business ensuring smooth communication flow between clients trades and the leadership team while helping modernize and optimize business systems. This is an exciting opportunity to make a real impact by transforming manual processes into efficient digital workflows while maintaining the personal touch that makes this business successful. If you thrive on creating order from chaos and love seeing your systems improve both team and client satisfaction this role is perfect for you.
Responsibilities:
- Manage all client communications ensuring responses within 24 hours
- Process and track incoming inquiries and quote requests
- Coordinate with trade partners and manage project schedules
- Support quote preparation and delivery process
- Implement and maintain digital systems (including potential BuildExact implementation)
- Convert paperbased processes to digital workflows
- Handle email management and inbox organization
- Coordinate material ordering and delivery scheduling
- Maintain project documentation and filing systems
- Support transition from paper takeoffs to digital systems
- Provide administrative coverage 5 days per week
- Track and update project schedules based on site feedback
- Manage trade availability and scheduling
- Coordinate with site teams to maintain accurate project timelines
Scope:
- Full ownership of client communication management
- Implementation and optimization of business systems
- Schedule and trade partner coordination
- Project documentation and administrative systems
- Quote and proposal process support
- Office administration and organization
- 5day work week coverage
- Support for 46 week kitchen renovation projects plus other construction works
Requirements
- Strong organizational and time management skills
- Experience with construction industry software particularly BuildExact or similar project management tools
- High proficiency in Microsoft Office suite particularly Outlook for email management
- Experience with document management and filing systems
- Proven track record of maintaining client communication standards
- Excellent written and verbal communication abilities for managing client emails and responses within 24hour timeframe
- Demonstrated ability to manage and organize high email volume 25 hours per week of email management indicated)
- Experience with digital productivity tools and systems
- Ability to learn and implement new software systems
- Detailoriented with strong followthrough
- Strong attention to detail for managing construction documentation and correspondence
- Proactive problemsolving mindset
- Experience in the construction industry preferred but not required
- Ability to manage multiple priorities and deadlines
- Professional phone manner and client service orientation
- Comfortable with process improvement and change management
- Ability to work independently while maintaining company voice and standards
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Steady freelance job
Strong organizational and time management skills Experience with construction industry software, particularly BuildExact or similar project management tools High proficiency in Microsoft Office suite, particularly Outlook for email management Experience with document management and filing systems Proven track record of maintaining client communication standards Excellent written and verbal communication abilities for managing client emails and responses within 24-hour timeframe Demonstrated ability to manage and organize high email volume 25+ hours per week of email management indicated) Experience with digital productivity tools and systems Ability to learn and implement new software systems Detail-oriented with strong follow-through Strong attention to detail for managing construction documentation and correspondence Proactive problem-solving mindset Experience in the construction industry preferred but not required Ability to manage multiple priorities and deadlines Professional phone manner and client service orientation Comfortable with process improvement and change management Ability to work independently while maintaining company voice and standards Independent Contractor Perks Permanent work from home Immediate hiring Steady freelance job