Client Service Account Manager - Associate all genders
Client Service Account Manager - Associate all genders
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job description
Are you experienced in client service and have a cando attitude Then you found the right position for you!
As a Client Service Account Manager Associate within J.P. Morgan Wholesale Paymentsteam you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients promoting 100 Client satisfaction by interacting with the Client on service & operating issues and opportunities.
Job responsibilities
- Develops maintains and broadens partnerships with Clients; understands Clients business to predict their needs and provide appropriate solutions
- Becomes the Clients trusted adviser
- Assists in developing and executing strategic Client plans
- Promotes use of selfservice tools to reduce number of Client enquiries
- Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
- Promotes sharing of experience and best practice across the Service team
- Participates in and support TS initiatives
- Identifies opportunities for product development and enhancement
- Develops internal partnerships (e.g. Sales Operations Product WSS)
- Identifies and escalate potential risk associated with Client activities
- Records all Client interactions (e.g. calls meetings issues proactive communications)
Required qualifications capabilities and skills
- Excellent verbal and written communication skills
- Ability to work effectively under pressure whilst maintaining a professional manner
- Dualability to work effectively as both a team player and alone
- Demonstration of cultural sensitivity and awareness
- Proven negotiation skills
- Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
- Ability to develop and mobilise internal networks and resources
- Ability to effectively use and manage multiple systems
- Client service and portfolio management experience
- Fluent German & English speaker
Preferred qualifications capabilities and skills
- Knowledge and understanding of Treasury Services products processes and risk policies nice to have
- German language skill is required
Required Experience:
Manager
Employment Type
Full-Time
