Resident Services Advisor
Resident Services Advisor
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1-3years
$ 17 - 18
1 Vacancy
Job Description
Because Communities Deserve Better!
At Community Association Management we believe that every resident interaction is a chance to make things better. Our WHY is to creatively find solutions and overcome challenges so that we can work together to advance the common cause. As a Resident Services Advisor you are the voice of our company resolving concerns answering questions and building trust one conversation at a time.
About the Role
The Resident Services Advisor is the first point of contact for residents across the communities we manage. You ll support them through multiple communication channels address account questions and ensure that every interaction reflects our commitment to clarity professionalism and service excellence.
What You ll Do
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Respond promptly and courteously to resident inquiries via phone email and chat.
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Resolve resident concerns by researching account history processing payments and managing technical or policyrelated questions.
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Document all homeowner interactions and create support tickets for followup needs.
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Assist with password resets document navigation and payment processing guidance.
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Coordinate with internal teams to ensure timely issue resolution.
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Assist closing attorneys with processes related to community transitions.
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Provide consistent support in line with our service standards.
Requirements
What You ll Bring
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Minimum of 1 year of customer service experience in an office environment.
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Background in property management HOA legal or real estate is a plus.
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Excellent communication and active listening skills.
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Ability to handle high call volumes and deescalate concerns calmly and professionally.
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Strong typing organization and time management skills.
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Comfortable navigating multiple systems simultaneously.
Work Environment & Schedule
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Fulltime 40 hours per week (Monday Friday).
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Shifts may vary between 8:00 AM and 6:00 PM.
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Sedentary role with extended headset use.
Join Our Mission
If you thrive in a peoplefirst servicefocused role and want to be part of a team that values transparency and trust we welcome your passion for problemsolving and communication.
What You ll Bring Associate degree or equivalent; 3+ years of experience in community or property management preferred. Knowledge of association governing documents and community operations. Strong written and verbal communication skills. High attention to detail, time management, and prioritization skills. Proven ability to manage multiple communities and foster positive relationships. Experience in vendor management and contract oversight. Ability to work evenings or weekends for scheduled meetings or emergencies. Work Environment & Schedule Full-time, 40 hours per week (Monday Friday, 8:00 AM 5:00 PM). Requires occasional after-hours and weekend work. Involves regular travel to managed communities. Join Our Mission If you're an organized, service-driven professional who thrives on creating results, managing details, and building community trust, we invite you to join our team where better communities begin with better management.
Employment Type
Full Time
