Hire Desk Controller - QATAR
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
An international company specializing in renting and selling aerial work platforms and relatedmachinery of renowned brands which include JLG Genie& companyhasgrownintoaspecialistin the area of working safely and efficiently at heights across the UAE Qatar and company is looking for a highly motivated HIRE DESK CONTROLLER to be based in QATAR.
Task and Responsibilities:
Task and Responsibilities:
- Understandsandperformsallrentalcycletaskswiththerentaldeskteamsthisincludesbutnotlimitedtotransport& logisticstelematicsmonitoringadministrationrelatedtohiredeskoperationsaccountreleaserequestwithcreditcontrolteam.
- Understandsandperformsthetimelinessandaccuracyoftherentaldeskteamsdataandstatusupdatesinthe
- Insync/MATplatformandanyotheragreeddatamanagementtools.
- Schedulingoperationssupervisorsonsitefamiliarization& and assigning tasks to the operations supervisors.
- Understands and performs communication pathways (phone email verbal system) for internal and external machine rental related requests following the correct processes to elimination of waste and duplications (defects).
- Preparinghireagreementsandemailingtothecustomer.
- FollowinguphireagreementsLPOsbeforedeliveryofmachines.
- Ensuresrentalagreementsdeliverynotes/collectionnotesLPOsthatarerequiredtoenableamachineon/offhireareaccuratelycompletedfiledandupdatedinthesystem.
- Collecting pre delivery photographs of the machines and having them filed in the system.
- Preparingthedeliverynotesandprovidingthemtothetransporter.
- Preparingajobfileagainsteachsalesorder&filingthedocumentsincludingdeliverynoteacknowledgements.
- Forwarding the information and updating the customer inquiry log.
- Checking customer emails liaising with commercial and technical staff closely for coordination of each specific job.
- Scheduling of IPAF and or Familiarization request from Clients or Account Managers as when required. Filing of duly filled familiarization certificates upon the completion of the operator familiarization.
- Occasionally will provide additional reporting to the operations manager related to rental desk function as required.
- Arranging the correct transport to deliver/collect the machines after coordinating with site persons and account managers for delivery & collection times site location details & specific site access needs.
- Scheduling and preparing off hire/collection notes as per the instructions from customer or account managers email request.
- Coordinate with account managers and technical teams & prepare the priority machine requirements. Based on this priority list the hire desk and technical will coordinate machine readiness and delivery schedules.
- Monitor and share appropriate customer damage details to the technical team for creation of damage advice notes.
Requirements
- Degree or diploma in engineering/ or management
- Minimum 5 years of experience with at least 1 year in a supervisory role.
- Working knowledge of Microsoft Excel & any ERP software
- Management report generation and analysis
- Leadership and supervisory skills
- Enthusiastic and Selfmotivated
- Team player with excellent communication and people management skills.
- Negotiation Skills .
- Computer literate with proficiency in MS Office.
- Fluent in English Hindi will be an advantage.
- Willing to work in Qatar.
To view other vacancies we have please check our website and follow us on our social media accounts LinkedIn/Facebook /Twitter/Instagram
Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website .
Employment Type
Full-Time
Department / Functional Area
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