BPO - Calling
BPO - Calling
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Job Description
Company Overview
Hemocean Outsourcing is a dynamic staffing and recruiting company headquartered in Jabalpur Madhya Pradesh. With a team of 210 dedicated professionals Hemocean excels in providing comprehensive training and placement services. The company specializes in connecting graduates with toptier positions yearround ensuring excellent packages for its candidates. For more information visit our website at Hemocean Outsourcing.
Job Overview
We are seeking a passionate and dedicated individual for the role of BPO Calling at Hemocean Outsourcing. This is a fulltime position located in Powai ideal for freshers with 0 to 1 year of work experience. The role requires strong customer service orientation and problemsolving abilities to handle high call volumes efficiently.
Qualifications and Skills
- Customer service orientation (Mandatory skill): A keen focus on addressing customers needs and ensuring a positive experience.
- Problemsolving abilities (Mandatory skill): Ability to assess and resolve issues promptly and effectively.
- Ability to handle high call volumes (Mandatory skill): Competency in managing a large number of calls without compromising service quality.
- Excellent communication skills: Proficient in verbal and written communication to convey information clearly and effectively.
- Attention to detail: Meticulous in managing and documenting customer interactions and transactions.
- Ability to work under pressure: Maintain composure and efficiency under stressful conditions and tight deadlines.
- Empathy towards customers: Understand and relate to customers emotions and experiences providing compassionate support.
- Strong listening skills: Attentiveness to customers needs and responses to offer the best possible assistance.
Roles and Responsibilities
- Handle inbound and outbound calls to assist customers with inquiries concerns and support requests.
- Provide accurate information to customers addressing their needs promptly and professionally.
- Resolve customer issues by troubleshooting and providing solutions or escalating as necessary to higherlevel support.
- Document all customer interactions and transactions comprehensively and accurately in the companys CRM system.
- Maintain high levels of customer satisfaction through excellent service and proactive problemsolving.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Adhere to company policies procedures and standards to ensure consistent and highquality service delivery.
- Participate in training programs and workshops to enhance product knowledge and customer service skills.
Employment Type
Full-Time
