Customer Success Manager

Are you an enthusiastic motivated senior professional looking for a challenging position within a dynamic international company Then look no further because we might have a match!

Who are we

Bizzdesign is a thriving SaaS company that has been transforming industries for the past 25 years headquartered in Paris (FR) and Enschede (NL). We are a dedicated team of over 600 diverse individuals representing over 32 nationalities collaborating in over 19 countries.

At Bizzdesign you will join a passionate team of international experts who are always ready to lend a helping hand. We offer an environment defined by integrity low ego problemsolving and effective teamwork.

Our software platform plays a pivotal role in enabling global organizations with many of them listed as Fortune 500 companies to make informed decisions and drive change. Your work at Bizzdesign will have a tangible worldwide impact in a constantly evolving landscape that demands continuous adaptation.

What impact will you make

As Customer Success Manager you are the strategic expert in leading Bizzdesigns customers on the path to success utilizing Bizzdesign solutions and expertise in continuous strategic dialogue with customers key stakeholders.

In the early phase of a customers lifecycle you are actively engaged with customers making sure the expected business value is delivered and in later stages you strengthen relationships manage health and mitigate risks to drive value with Bizzdesign continuously.

You are part of the Customer Success team dedicated to supporting our most valuable customers in the Fortune 1000 space with a personal focus on a selected group of customers in North America. This team is part of Bizzdesigns Customer Success Organization (CSO).

Bizzdesigns CSO provides expertise training consulting and support to ensure our software is a true solution to solve critical challenges for our customers. The mission of CSO is to optimize and grow customer value.

The Customer Success team supports this mission by challenging both the strategic customers and Bizzdesign to increase the impact of using Bizzdesign solutions with successful postsale onboarding support business value delivery discussions during implementation and proactive engagement to drive customer health and opportunities to grow further Bizzdesign adoption in these organizations.

All of this is driven by customer satisfaction support references and success stories with a focus on retention and software revenue growth to ensure the future success of Bizzdesign.

Your tasks include:

Customer Success Engagement

• Serve as the trusted advisor for strategic key customers across the customer lifecycle; onboarding adoption advocacy and expansion.
• Manage and ensure collaboration with key stakeholders and experts to drive future growth using our Customer Success Plan focused on enabling customer business value maximization.

Customer Success Coaching

• Support the CSO team to ensure the continued doubledigit growth of the Bizzdesign business by continually improving our customer success best practices focusing on value delivery & customer satisfaction.
• Partner with Bizzdesigns teams to optimize customer value resolve technical challenges advance account renewals and expansion create collateral and events and design ideal offers & features.

Reference/Advocate support

• Conduct regular business reviews to celebrate positive outcomes and identify growth opportunities increasing customer references and case studies.
• Proactively identify risks and develop mitigation plans (coordinating activities internally within Bizzdesign and externally with customers) to resolve.

Renewals

• You will actively drive the Renewal Process together with our Sales team to ensure a healthy NRR (Net Retention Rate).

What are we looking for

You have a strong background in technologyenabled consulting services particularly within large SaaS enterprises.

This role requiresat least seven years of experiencein Business Consulting or Change Management along with a solid understanding of enterprise and business architecture.

Experience & Expertise

• 7 years in technologyenabled consulting services at large SaaS enterprises
• 7 years in Business Consulting or Change Management or Customer Success
• Strong knowledge of enterprise and business architecture is a must

Communication & Customer Engagement

• Excellent communication and presentation skills both written and verbal
• Ability to engage with stakeholders at various levels
• Proven track record of driving customer value growth across all lifecycle stages
• Willingness to travel (up to 20 within North America and beyond to foster strong customer relationships

Mindset & Approach

• Entrepreneurial proactive and ambitious attitude
• Handson rollupyoursleeves approach to collaboration
• Strong relationshipbuilding and facilitation skills
• Full ownership and accountability with high integrity

Additional Requirements

• A bachelors degree in IT Business Economics or a related field
• Fluency in English (written and verbal)
• Must be based in or near Austin TX or Boston MA with the ability to work inoffice 23 days per week in a hybrid setting

What is in it for you

• Competitive Pay & Bonuses: We value your contributions with a great base salary and performance bonuses.
• Plenty of Time to Recharge:Enjoy 18 vacation days every year to relax and spend time with your loved ones. Plus you can buy up to 2 weeks of vacation days if you need them.
• Health and Wellness First:Monthly allowance for your Health Insurance 401K retirement plan AD&D and Life Insurance and Shortand LongTerm Disability Insurance.
• Hybrid Working Model:We have a hybrid working model for our colleagues in the US with beautiful offices in downtown Austin and Boston.
• Build your Ideal Home Office:We will support your ideal home office setup with a monthly Work from Home allowance.
• Strong Team Culture:Join a supportive team of colleagues wholl brighten your day and work together towards shared goals fostering a positive and motivating environment.
• Global Collaboration:Work in an international environment alongside talented people from all over the world.
• Your Ideas Matter:Have a fresh perspective Were always open to your ideas no matter how long youve been here.
• Grow with Us:Be part of an exciting fastgrowing global software company with an entrepreneurial spirit and minimal bureaucracy.

Are you ready to start building your future with us Lets meet up for a cup of coffee online and see if we have a match!

For additional information about the role of Customer Success Manager please contact Sophie Thomas who is the Global Recruiter via

Please Note:

Our search is focused on candidates based in the USA with a focus on finding a candidate located in Austin TX and Boston MA.

Please submit your application through our website or directly via this LinkedIn job post. Email applications will not be reviewed.

To all recruitment agencies:We have our recruitment needs fully covered and we kindly ask that you refrain from contacting our recruiters or hiring managers. We do not entertain unsolicited acquisition attempts stemming from our job ads.

Required Experience:

Senior IC