Customer Service Specialist
Customer Service Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Requisition ID:46323
Closing Date: 04/25/2025
Agency:Department of Natural Resources
Class Title:CONTRACTUAL WORKER 10000
Salary: $19 $25 / PER HOUR
Job Type: Hourly
County: Randolph
Number of Vacancies: Up to 2
This is a Contractual position for events held at the World Shooting& Recreational Complex
All applicants who want to be considered for this position MUST apply electronically through the website.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
Position Overview
The Customer Service Specialist will interact with the WSRC guests vendorsemployees contractors and other affiliated parties by addressing inquiries taking messages resolving complaints and providing a higher level of customer support via telephone email or in person. Ensures that appropriate actions are taken to resolve customer or vendors problemsand concerns. Maintains records of customer/vendor interactions with details ofinquiries complaints comments or actions performed. Uses knowledge of specific shootingrange activities Special Events and services or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. Maintains Employee and Vendor files. Performs Accounts Receivable and Accounts Payable duties following DNR/WSRC procurement methodsand procedures. Manages Facility Use Agreements Assists with Data Entry and reports. Creates and Maintains spreadsheets. Assists in populating WSRC Outlook calendar performs other related duties as assigned.
Essential Functions
- Explain events in detail to customers (in person email and over the phone).
- Maintains records of customers vendors and employees.
- Performs AR/AP duties; completed daily reports.
- Manages facility use agreements.
- Assists with reporting and maintaining a variety of site spreadsheets.
Minimum Qualifications
- Requires knowledge skill and mental development equivalent to completion of high school.
Preferred Qualifications
- Prefers knowledge of personal computers and office equipment.
- Prefers ability to understand and follow simple oral and written instructions.
- Prefers working knowledge of shooting range activities special events and services.
Employment Conditions
All applicants must be able to meet the following Conditions of Employment with or without reasonable accommodation to be considered for this position.
- Must be a minimum of 17 years old.
- Possession of a valid Drivers License.
- Requires physical condition and ability to perform position responsibilities.
- Requires ability to work weekends and some nights or holidays for events.
- Requires ability to alter work schedule to meet the needs of the WSRC with occasional long shifts up to 910 hours.
- Ability to pass background check.
- Requires ability to legally be around firearms.
About the Agency
Charged with preserving protecting and promoting Illinois natural resources the Illinois Department of Natural Resources (IDNR) employees oversee water wildlife wetlands and oil wells parks historic sites and everything in between. Employment opportunities vary greatly often providing employees the chance to work indoors and out in a dynamic yet relaxed environment.
The State of Illinois and the Department of Natural Resources are proud to bring you the premiere 1600 acre World Shooting and Recreational Complex (WSRC). This unique site is located in scenic Southern Illinois near the City of Sparta close to three airports and less than 50 miles from three metropolitan area including St. Louis MO. Visitors will have access to a variety of amenities from quaint local restaurants and shops to the bustling activities of the St. Louis area. The WSRC is open for public use and organized events.
Work Hours: Various (includes weekends nights holidays and potential long shifts for shooting events)
Work Location: World Shooting & Recreational Complex1 Main Event Ln Sparta Illinois 62286
Agency Contact: Vicky Fowler
Email:
Phone #:
Posting Group: Environmental & Natural Resources
This position DOES NOT contain Specialized Skills (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the Apply button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the homepage in the blue ribbon.
NonState employees should log in on the using the View Profile link in the top right of the homepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
NonState employees: on click Application Procedures in the footer of every page of the website.
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Required Experience:
Unclear Seniority
Employment Type
Hourly
