Operational Efficiency Lead 12 month FTC

Were on a mission to provide equitable access to economic opportunity for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing highpotential individuals both inside and outside of a companys current workforce and then we create applied guided and equitable learning programs with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1500 leading companies including the likes of Microsoft Citi and Just Eat to help solve their businesscritical problems and weve trained over 16000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters together.

Join Multiverse and help us set a new course for work.

The Opportunity

Operational Efficiency Lead Fulfilment Operations 1 Year Fixed Term Contract)

Location: London UK

Reporting to: Senior Manager Operations

About the Role:

This is an exciting opportunity to play a crucial role in enhancing the efficiency of our Fulfilment Operations. As our Operational Efficiency Lead on a oneyear fixedterm contract you will be instrumental in identifying and driving offplatform automation opportunities to streamline our processes and improve overall performance. You will work collaboratively with various internal teams to understand current workflows pinpoint areas for improvement develop and execute a roadmap for impactful automation initiatives. This role demands strong analytical skills project management capabilities and a proactive approach to problemsolving in a dynamic environment.

In this role you will...

• Conduct indepth analysis of existing Fulfilment Implementation and Launch Operations processes to identify manual tasks and areas where offplatform automation can drive significant efficiency gains.

• Develop a welldefined and prioritised roadmap of offplatform automation initiatives outlining clear objectives ROI timelines tools and roll out requirements.

• Lead the discovery phase for identified automation projects collaborating closely with Operations stakeholders to thoroughly understand current state pain points and desired future state.

• Evaluate and recommend suitable offplatform automation tools and technologies working with relevant teams to ensure alignment with our technology landscape.

• Drive the of the automation roadmap managing projects effectively to ensure timely delivery and alignment with agreedupon goals.

• Develop and implement robust change management strategies to facilitate the successful adoption of new automated processes within the Fulfilment Operations team.

• Establish key performance indicators (KPIs) to measure the impact of implemented automation solutions monitor performance and identify further optimisation opportunities.

• Maintain clear and consistent communication with stakeholders across Fulfilment Operations Technology and other relevant departments throughout the project lifecycle.

• Document existing processes new automated workflows and relevant technical specifications.

About You:

To thrive in this role you should possess:

• Exceptional organizational and time management skills with a proven ability to manage multiple priorities and adapt to a fastpaced and evolving environment.

• Strong analytical skills with experience in handling and interpreting large datasets to identify trends opportunities for improvement and measure the impact of automation initiatives.

• Demonstrated experience in identifying and implementing operational efficiency improvements ideally with a focus on offplatform automation within a fulfilment logistics or similar operational context.

• Experience working with or a strong understanding of the capabilities of various AIpowered tools relevant to automation and data analysis.

• A track record of successfully managing projects including defining scope developing timelines and coordinating with crossfunctional teams.

• Strong communication and interpersonal skills with the ability to build effective working relationships with stakeholders at all 1 levels

• Resilience and a growth mindset enabling you to navigate challenges and learn quickly in a dynamic setting.

Bonus Points For:

• Experience with specific offplatform automation tools or scripting languages relevant to process automation.

• Familiarity with process mapping and analysis techniques.

• Experience working in a highgrowth environment.

How we hire

Benefits

• Time off 27 days holiday plus 7 additional days off: 1 life event day 2 volunteer days and 4 companywide wellbeing days and 8 bank holidays per year

• Health & Wellness private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Gympass and access to Spill all in one mental health support

• Hybrid & remote work offering with weekly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun weekly socials company wide events and office snacks!

Our commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK Unfortunately at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (DBS) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.