Employee Readiness Training Senior Associate
Employee Readiness Training Senior Associate
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Job Description
As the first line of defense for JPMorgan Chase & Co. (JPMC) Control Management helps the business/corporate functions toprevent detect and monitor compliance anrational risks. In support of operational excellence we play a key role in meeting our client commitments and act as a driving force behind the strategic priorities that will future proof our business in an everchanging global landscape.
As an Associate of Employee Readiness in Testing Center of Excellence you will work in a dynamic environment to help craft and deliver the learning journey for our global Testing Center of Excellence teams. You are an integral part of the program team providing input to shape the end user experience and help influence processes on the users behalf. You will be able to create and deliver content that will help testers learn best practices and actively listen to feedback to shape content based on what users need. Youll partner with the framework and technology teams and be a part of the broader Control Management Employee Readiness team.
Job Responsibilities
- Contribute and help create learning curriculum plans leveraging firm wide internal resources as needed for the Testing Center of Excellence
- Responsible for training delivery to a wide global audience including multiple levels: new to role develop in role prepare for rolethrough inperson or virtual training sessions or assisting with build of online content
- Ability to understand anticipated changes for end user technology and functional changes and effectively communicate these using multiple modalities to impacted audience
- Be a subject matter expert / trusted trainer and advisor on the TCoE content and assist with translating to a delivery method that the impacted audience will best receive (e.g. communications web based and /or online content PPT or video supporting materials etc. considering input from program owners and business stakeholders
- Assist with design of creative modern and engaging solutions/enhance existing content to promote understanding of concepts by the impacted audience(s) suggest training strategies / new ideas
- Help influence courses and related content
- Manage and respond to stakeholder feedback and adjust/make improvements to delivery content overall satisfaction scores
- Provide reporting in a timely manner
- Help Build and maintain organization intranet sites/confluence/Teams and create employeerelated content.
- Travel up to 1525 both domestically and internationally
Required qualifications capabilities and skills
- Bachelors Degree or equivalent preferred
- Experienced in training delivery training design learning and development and communications is required
- Risk Management / Process Improvement experience preferred
- Excellent presentation skills (written and verbal)
- Strong problem solving and analytical skills
- A curious mind that prefers to go deep to understand details
- Knowledge of interactive tools (Zoom Adobe Connect Confluence)
- Excellent MS Office (Excel PowerPoint Word) and SharePoint skills with experience in Adobe Creative Suite a plus
Required Experience:
Senior IC
Employment Type
Full-Time
