ProductUX Designer
ProductUX Designer
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Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our teamfirst culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
Were seeking a talented Senior Product/UX Designer to create cuttingedge software solutions for our contact center enterprise applications. Youll leverage your design expertise to build innovative features in areas like analytics automation AI ML and NLP including virtual agents data visualization and AIdriven software.
This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products collaborating with global teammates based primarily in the United States.
About the Team:
Were a collaborative energized team of talented designers passionate about building awesome products. We value knowledge sharing and mutual growth making it a common practice to level up together. Were a Figmaloving multidisciplinary team working in a fastpaced environment. Five9 embraces diversity and is an equal opportunity employer.
Responsibilities:
- Conduct user research to understand customer needs and business goals.
- Collaborate with designers product managers and engineers to create highfidelity mockups interactive prototypes storyboards and flow diagrams using our wellestablished component library.
- Rapidly iterate on product explorations to deliver bestinclass user experiences.
- Lead internal and external design reviews effectively communicating design rationale and incorporating feedback.
- Champion usercentered design accessibility and inclusivity throughout the product lifecycle.
- Stay current with design trends tools and best practices.
Requirements:
- Excellent communication presentation and storytelling skills.
- 3 years of proven enterprise software product design experience.
- Bachelors/Masters degree in Design (UX/Interaction Design HCI Information Design Visual Design) or equivalent professional experience.
- Stellar visual design skills and a deep understanding of UX principles.
- Expertlevel Figma proficiency including design systems autolayout components and prototyping.
- Experience designing responsive mobilefirst UIs.
- Proficiency in user research methodologies (e.g. interviews surveys usability testing A/B testing).
- Demonstrated ability to collaborate effectively with crossfunctional teams (product engineering).
- Ability to manage multiple projects and meet deadlines in a fastpaced environment.
Nicetohaves:
- Experience with conversation design nodebased flow builder UIs and data analytics tools.
- Familiarity with design tokens and Figma variables.
- Experience facilitating design thinking workshops and creating user research artifacts (personas journey maps).
- Working knowledge of frontend development (HTML CSS JavaScript React etc..
To Apply:
Please submit your resume and a portfolio link that clearly demonstrates your design process and includes at least two enterprise product examples. For consideration a portfolio is required and access must be provided if it is passwordprotected. We look forward to hearing from you.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Employment Type
Full Time
