Manager Tennis Programs
Manager Tennis Programs
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$ 65000 - 70000
1 Vacancy
Job Description
Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sports growth on every level in the United States from local communities to the crown jewel of the professional game the US Open.
Why Work for the USTA
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Dont know tennis Dont worry you can still find yourself in the game!
The Role
To manage and oversee the NTC Tennis Programs office operation while providing outstanding service to tennis playing community.
Schedule:
- Sunday: 8:30 AM 4:30 PM
- Monday Thursday: 9:00 AM 5:00 PM
- Collaborate with the ITC Leadership Team to create the annual mapping of Tennis Programs offered seasonally at the NTC.
- Produce and manage the tennis program calendar and ensure program registrations are live at least two months in advance of commencement. Update the NTC website for each enrollment period and ensure all related information (ie. pricing dates etc. is accurate.
- Manage programs office team by
- (i) creating weekly work schedules
- (ii) coordinate payroll time and recording keeping
- (iii) establish annual performance goals/evaluations
- (iv) deliver training for all staff
- (v) onboard new employees.
- Collaborate with Sr. Business Manager on the organization and sale of tennis programs court time rentals tournaments PACES and events.
- Manage USTA assigned software platform integration including USTA Flex and Serve Tennis.
- Collaborate with the NTC Tennis Programs Director of Tennis Operations (or assigned staff) in Junior Team Tennis production.
- Responsible for overseeing the maintenance and upkeep of the tennis program software system (currently Court Reserve) and collaborating with the Director of Tennis Operations (or assigned staff) on all Pro Staff scheduling. Ensure that staff scheduling adheres to USTA payroll policies regarding weekly hours.
- Manage comprehensive programming and revenue dashboards for performance analysis of all tennis programs including generation of key reports related to program optimization.
- Develop and oversee the NTCs tennis promotional strategy including but not limited to creation of flyers social media website postings email communications etc.
- Manage NTC Tennis Programs social media platforms as assigned.
- Work with the Sr. Business Manager to ensure that all customer inquiries are addressed timely (ie. programs student class assignments school bookings events and tournaments).
- Work closely with the ITC Manger of Operations to create a cross functional team blending the front desk and programs staff to create an optimal customer service experience.
- Assist with USTA NTC tournaments as assigned.
- Other duties as assigned.
Who You Are
- Knowledge and understanding of the game of tennis.
- Excellent customer service and organizational skills required.
- Past experience leading and motivating teams of at least two or more individuals.
- Strong computer skills (MS Excel and Google docs).
- Tennis industry programming experience or Bachelors Degree in Marketing is a plus
- Strong reconciliation skills and ability to resolve issues realtime.
What We Offer
At the USTA we know people are our most important asset. For this reason we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!
- Comprehensive benefits designed to meet your unique needs: Medical dental vision access to doctors virtually a flexible spending account to manage your health and dependent care expenses and life and disability insurance are a small part of our offerings.
- Time to recharge and energize: Generous paid time off policy including vacation sick personal and paid holidays parental leave and a paid summer and winter recess.
- Plan for your future financially and professionally: 401(k) with employer matching (up to 3 promotional and growth opportunities Learning and Development programs to learn on the job and up to $5000 for tuition reimbursement per academic year.
- Mental and emotional wellness: Resources for overall wellbeing including mental health and meditation benefits.
- Other cool perks: A personalized health management program pet insurance commuter benefits identity theft protection discounts with our network of partners and fun events are just a few of the optional benefits available.
The expected range for the annual base salary for this position is $. This position is exempt. Any additional pay or benefits a person may qualify for are not included in this range. The actual base salary offered is determined by several variables including as appropriate the applicants qualifications for the position the years of relevant experience their unique skills and the location from which they will be performing the job.
USTA is dedicated to providing equal employment opportunities for all individuals regardless of age disability national origin race color religion sex sexual orientation gender gender identity or expression pregnancy veteran status marital status family status alienage or citizenship status creed genetic information or any other status protected by applicable federal state or local law.
Required Experience:
Manager
Employment Type
Unclear
