Technical Writer
Technical Writer
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Job Description
About CSG
CSG is a multinational organisation headquartered in the United States with several thousand employees in countries around the world.
Were a SaaS platform company that helps some of the worlds most recognizable brands solve their toughest business challenges. Our innovative solutions and trusted experts enable companies to create customer experiences that set them apart.
Our product & team
This role is within the team that develops CSQ Quote & Order a cuttingedge order management and quoting platform. Built using the latest tech our platform modernizes industries like telecommunications and banking.
Our team is 100 remote but you must live in Australia to apply for this role.
We promote a collaborative culture where everyones contributions are valued and diversity is celebrated. We prioritize continuous learning and improvement to keep our product competitive and to ensure CSG remains an exciting place to work.
Due to growing demand from highprofile customers our team is expanding in 2025 and thats where you come in!
About the role
Were seeking an experienced technical writer based in Australia who can work closely with our software engineering teams to produce engaging concise accurate consistent and most of all useful documentation to help our customers and partners use our platform and integrate with our systems. Youll value precise direct and fussfree language that gets the message across as succinctly and clearly as possible.
Youll take a handson approach to writing documents by making sure you step through every part of the user journey yourself to understand exactly what information your documentation needs to convey and to uncover any issues with our software that might get in the way of customers success. Over time youll become a Subject Matter Expert for our software enabling you to make an impact on user experience and product design within our Product Management team.
If youre our ideal candidate youll have worked with OpenAPI schemas and be able to make API calls using tools such as Postman and Bruno. Youll also be familiar with checking out code using Git and running CLI commands to connect to our environments.
What you will do
While your responsibilities will evolve heres what youll dive into:
- Systems Integration documentation: Work alongside our development teams to produce stepbystep procedures for integrating with our platform as well as documents that define and contextualize what each part of our code is used for.
- API documentation: Translate our API functionality into easytofollow instructions for writing API requests and understanding responses.
- User manuals and task guides: Guide our users on the path to success by helping them perform tasks within our often complex software and to understand where those tasks sit in the context of their user journeys.
- Feature documentation: Provide an indepth guide to new and existing features including their industry context and bestpractise usage.
- Release notes: Highlight the new features and improvements within each platform release and help users understand how these features and improvements might benefit them.
Is this opportunity right for you
Were all about diverse skills and experiences so even if you dont tick every box we encourage you to apply!
Were looking for:
- A curious mind: Someone who wants to know how things work and is not afraid to get handson with our products and to ask questions and pursue clarity when something doesnt make sense. (If you can figure out how to break something so we can improve it thats even better!
- A sense of ownership: A committed individual who takes full responsibility for their documentation making informed decisions to drive it to success.
- Team spirit: An empathetic person with the ability to establish rapport with our development and solutions teams across multiple locations.
- Discipline and urgency: A focused multitasker who ensures every project is delivered with purpose and urgency.
- A passion for great documentation: A motivated individual who understands the role that good documentation plays in helping internal teams and end users achieve their goals.
If this sounds like you lets create excellent documentation together!
Employee benefits
- Work from anywhere: CSGs Flexibility First policy allows employees to work from wherever they feel most productive however PLEASE NOTE that you must live in Australia to apply for this role. The Quote & Order team does not maintain a dedicated office space so your position will be 100 remote with the exception of several inperson workshops during the year (in Bali see below and Melbourne).
- Twiceyearly workshops in Bali: Twice a year the whole Quote & Order team gets together at a resort in Bali Indonesia for dedicated inperson time including team presentations hackathon sessions training and teambuilding activities.
- Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of their choice.
Location(s):
Australia RemoteEmployment Type
Full-Time
