Senior ServiceNow CMDB Service Mapping Specialist
Senior ServiceNow CMDB Service Mapping Specialist
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Job Description
Position Description:
Job Summary:
We are seeking an experienced ServiceNow CMDB Service Mapping Specialist to join our dynamic IT Service Management (ITSM) team. The successful candidate will be responsible for designing implementing and maintaining CMDB (Configuration Management Database) and Service Mapping in ServiceNow ensuring the accurate mapping and relationship of infrastructure components to IT services. This role will directly contribute to optimizing configuration management processes improving ITIL practices and enabling visibility into businesscritical services.
Key Responsibilities:
Service Mapping & CMDB Management:
Design develop and implement Service Mapping for IT services and infrastructure components in ServiceNow.
Maintain accurate and uptodate mappings of business services to supporting configuration items (CIs) within the CMDB.
Develop and maintain relationships between configuration items (CIs) and services ensuring comprehensive service visibility and impact analysis.
ServiceNow Configuration Management:
Implement and manage CMDB processes ensuring alignment with best practices and ITIL standards.
Manage CI lifecycle processes including creation modification and deactivation in the ServiceNow CMDB.
Work with business and IT teams to ensure the correct classification and accurate representation of services and CIs.
Integration & Data Quality:
Collaborate with technical teams to integrate ServiceNow with other systems (e.g. monitoring tools cloud services asset management) to automate CI population and updates.
Monitor and maintain the integrity of CMDB data implementing data quality controls and performing regular audits.
Resolve discrepancies and ensure compliance with data governance standards for CMDB.
Collaboration & Stakeholder Management:
Partner with various IT teams (e.g. Operations Security Development) to understand the mapping and dependencies of businesscritical services and infrastructure.
Conduct stakeholder workshops to define service and CI dependencies gather requirements and prioritize service mapping efforts.
Support ongoing CMDB and Service Mapping education and awareness programs for relevant teams.
Documentation & Reporting:
Create and maintain comprehensive documentation for service mapping processes methodologies and best practices.
Provide regular status reports metrics and updates to management on Service Mapping progress and CMDB health.
Incident Problem & Change Management Support:
Leverage CMDB data to support Incident Problem and Change Management processes by ensuring accurate impact analysis and root cause identification.
Help identify potential risks and dependencies through Service Mapping to improve change and reduce service disruptions.
Skills & Qualifications:
Experience:
Proven experience in ServiceNow CMDB management and Service Mapping (minimum of 35 years).
Strong understanding of ITIL processes and their integration with ServiceNow.
Experience with ServiceNow Discovery Service Mapping and related modules (e.g. Event Management Orchestration) is a must.
Knowledge of the ServiceNow CSDM (Common Service Data Model) framework is highly preferred.
Technical Skills:
Proficient in ServiceNow platform including configuration scripting and customization.
Strong experience with ServiceNow Discovery and Service Mapping modules.
Familiarity with RESTful APIs web services and integration technologies.
Understanding of networking servers applications and general IT infrastructure.
Additional Skills:
Strong analytical and problemsolving abilities.
Ability to translate business requirements into technical solutions.
Excellent communication and interpersonal skills to collaborate with various teams.
Certifications (Preferred):
ServiceNow Certified Implementation Specialist (CIS) CMDB Service Mapping or related certification.
ITIL Foundation certification or higher
Skills:
- English
- ServiceNow
- ServiceNow CMDB
- ServiceNow Cert App Developer
- ServiceNow Cert Implement Spec
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Senior IC
Employment Type
Full-Time
