Seasonal Quality Specialist
Seasonal Quality Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At Sitel many of the worlds best brands trust us to create authentic connections with their customers every day. We are backed by 30 years of industryleading experience and the entrepreneurial spirit of our founders. Our global presence spans 80000 associates 27 countries and 150 locations.
This is an opportunity to join a global company thats redefining the way brands connect with their customers. Working at Sitel is more than a job its a career. In fact 93 of our management positions are filled internally. Are you ready to join
SUMMARY OF JOB RESPONSIBILITIES
Responsible for calibrating monitoring and supporting the quality standards between clients and Sitel.
Participants will join call monitoring (contact) with client client services team and call center team.
Ensure client quality and corporate customer satisfaction goals are met or addressed in a timely manner.
Analyze customer satisfaction and dissatisfaction data in order to recommend solutions to root cause.
Ensures production goals are met regarding quality and quantity of call handling.
Communicates recommendations for changes or improvements to programs to maximize Calls Knowledge and Attitude.
Acts as the subject matter expert for agents working closely with LEAP/Quality Champion.
Interacts with Coaches/Operations Managers and Senior Team Manager to remedy system or script problems that may affect Trusted Professionals performance.
To present a positive attitude to trusted professionals and clients during periods of stress (e.g.: system or communications failures or downtime).
Other duties as assigned from time to time by the operations management team.
KNOWLEDGE/ABILITIES/SKILLS
Basic PC skills.
Strong customer service and interpersonal skills.
Good verbal and written communication skills.
Research analytical and problemsolving skills.
Knowledge and effective use of quality management processes and tools.
Ability to work well independently or within a team.
SEASONAL JOB OPPORTUNITY
Required Experience:
Unclear Seniority
Employment Type
Temp
