Merchant Services Account Specialist German bilingual
Merchant Services Account Specialist German bilingual
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Salary Not Disclosed
1 Vacancy
Job Description
Are you passionate about providing exceptional support and solutions At Chase Merchant Services we empower businesses by offering worldclass payment processing capabilities. As a global leader we authorize transactions in over 130 currencies ensuring our merchants thrive in a dynamic market. Join us and be part of a team that values innovation collaboration and customer success. Your expertise will help shape the future of merchant services.
As an Account Specialist (Level 2 in the Merchant Payments Solution Center you will be an advocate for our merchants working with internal Chase partners. You will provide email support by offering resolution for more technical payment processing and account troubleshooting issues and addressing general inquiries. This role offers the opportunity to enhance your problemsolving skills and contribute to merchant satisfaction.
Job Responsibilities
- Respond to email inquiries from merchants and internal Level 1 Account Specialists.
- Provide firsttouch resolution on technical payment processing and account issues.
- Resolve issues and merchant concerns accurately and expediently.
- Ensure timely followup on merchant inquiries 100 of the time.
- Analyze transactions API messages and account information to provide solutions.
- Maintain a high level of knowledge about new products features and services.
- Meet or exceed production goals as outlined in the metrics scorecard.
- Escalate unresolved issues that create risk or exposure for the merchant or bank.
- Liaise with other areas of the organization for timely resolution of inquiries.
- Demonstrate exemplary teamwork skills with a professional and supportive attitude.
Required Qualifications Capabilities and Skills
- Bilingual in English/German.
- Excellent verbal and written communication skills.
- Ability to multitask and be selfdirected.
- Flexibility to work in a dynamic and fastpaced environment.
- Selfmotivation and ability to work with minimal supervision.
- Knowledge of Microsoft Office including creating spreadsheets.
- Willingness to work in a customerfocused environment.
- Availability to work schedules during operating hours including bank holidays.
- Willingness to work in the office five days per week.
Preferred Qualifications Capabilities and Skills
- Customer service experience.
- Knowledge of the payment processing industry and related procedures and products.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
