Senior Technical Writer - Cloud Operations
Senior Technical Writer - Cloud Operations
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Salary Not Disclosed
1 Vacancy
Job Description
What you get to do in this role:
- Work closely with engineering teams to gather information and ensure accuracy and completeness of documentation
- Gather edit and publish subjectspecific knowledge from SMEs and developers
- Organize information into digestible informative topics within highly structured KB articles and ensure all documentation is consistent with company standards and guidelines
- Drive the of the content/KM strategy for multiple applications by directly contributing highquality userfocused technical content and coordinating the efforts of subject matter experts reviewers and other writers
- Provide impactful leadership when working in teams by soliciting and considering diverse perspectives fostering a shared sense of purpose and structuring collaborative work in a way that empowers individuals while ensuring synergy and timely achievement of objectives
- Contribute to internal templates and standards to create clear and reusable content
- Conduct regular reviews and audits of existing documentation to ensure accuracy and relevance
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 4 years of work experience in technical communication preferably in a Knowledge Management IT or SaaS environment
- Strong understanding of knowledge/content management best practices and content lifecycle management
- Strong communication skills including persistence in getting unambiguous information from a variety of sources
- Experience contributing to a companywide knowledge base or internal wiki
- Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly. A plus for an understanding of information architecture and user experience design principles as applied to technical documentation
- Experience independently planning creating and delivering documentation in a fastpaced globally distributed software development environment
GCS23
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $92700 $157600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
