Bilingual Client Care Representative 6 Month Contract
Bilingual Client Care Representative 6 Month Contract
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative mortgage programs and insured GIC deposits. We help hardworking Canadians from coasttocoast achieve homeownership by offering flexible mortgage solutions. Our insured GIC deposits offer competitive rates and are available through a variety of wealth management platforms.
About Haventree Bank
Headquartered in Toronto Ontario Haventree Bank (Haventree) is a mission driven alternative mortgage lender. The name Haventree is representative of the banks mission to help its customers find a place of refuge and to lay down new roots for the future. Haventree exists to be a catalyst of financial security and upward mobility for Canadians who are underserved by the traditional financial system.
Position Summary:
Reporting to the Senior Manager of Client Services this position is responsible to provide clerical and administrative support to the customer service function including welcome calls/checks property tax and property insurance.
Major Duties & Responsibilities:
- Supports the customer service and administration of mortgage servicing functions by sending out welcome letters municipality notices insurance notices and other Servicing related letters.
- Supports the customer service function promptly receiving and redirecting incoming calls and retrieving voicemail messages.
- Ensures adequate property insurance is maintained always.
- Action notices for lapsed and/or cancelled insurance policies per day following set guidelines and procedures ensuring adequate property insurance coverage is maintained always.
- Maintains excellent customer service via phone email and mail establishing relationships and following up in a timely manner on outstanding issues.
- Maintains accurate and detailed notes updating customer data in in Servicing platform.
- Follows company compliance policies and procedures ensuring all AML/ATF requirements are met and there is minimal risk to the company.
- Administrative support includes scanning printing and faxing of customer service insurance and tax letters.
Qualifications & Experience:
Degrees Diplomas & Certifications:
The position requires a college diploma or equivalent.
Years and Range of Experience Required to Perform the Job:
- The position requires at least 1 year of experience in a financial services or Banking environment.
- Comfortable withrepetitivetasks and be able to multitask.
- Proficient in Microsoft Office and comfortable to work in a paperless environment.
- Interpersonal communication listening skills and the ability to build relationships.
- Sets priorities remains disciplined and organizes your workload through time management.
- Bilingual (English/French) with strong French language skills (both written and verbal) is a requirement.
While we thank everyone for their interest in Haventree Bank please note that only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodation when needed. If you require an accommodation we will work with you to meet your needs.
- As a job candidate our recruitment process includes collecting personal information. Please click the link here to review our Privacy Policy.Privacy Statement Haventree Bank
- Stay in touch with us if this position is not the right one for you please click on this link for other roles atCareers Haventree Bankor follow us on LinkedIn at Bank embraces equal opportunity diversity and inclusion. Please let us know if you require any accommodations during the recruitment and selection process by contacting
Required Experience:
Unclear Seniority
Employment Type
Full-Time
