Service Technology Manager
Service Technology Manager
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1 Vacancy
Job Description
Job Summary
Vertiv is seeking a dynamic Services Technology Manager to spearhead the development and enhancement of maintenance services for our cooling applications and UPS solutions primarily oriented to High computing applications associated to AI. This role will involve identifying market trends improving service delivery models and implementing innovative strategies to enhance customer satisfaction and operational efficiency. Digital Services is becoming an essential pillar or Vertiv Service portfolio so the candidate should demonstrate experience in this kind of services.
The Service Technology Manager is responsible for driving technological advancement and innovation within the Service organization through collaboration and research. This role involves researching curating and leading the advancement of identified emerging technology needs of the Service business in Vertiv. The Service Technology Manager position is focused on understanding customer and Service operations needs to develop new technologies that can help our Service organization to extend the service portfolio or increasing the operations efficiency during on site activities. This high visibility position works closely with Regional Service Organizations Customers Global Business Units Lines of Business and OEM partners. The Technology Manager facilitates positive relationships across Global Business Units and across external partners. This role requires a solid ability to assimilate technical information and continuously advance the technical and talent readiness in the global business while supporting the organizations innovation goals.
Responsibilities:
- Performs the following functions with minimal supervision:
- Actively improves technology readiness processes including identifying emerging technology needs.
- Advances identified technology needs through partners vendors startups and universities
- Develops and maintains a cohort of internal subject matter experts to support innovation goals.
- Manages innovation and idea systems
- Ensures efficient handoff of mature technologies to mainstream business units
- Foster strong relationships with customers gathering feedback to drive service enhancements and promote customer loyalty.
- Identified areas of improvements based on regional service organizations needs.
- Collaborate with the Strategic and Offering managers in a strategic roadmap for maintenance services in cooling applications and UPS aligning with overall business objectives.
- Identify new solutions work with the regional service teams to execute implement and follow pilots to validate the proposal
- Create a networking inside Service Organization to capture internal VOC
- Technology Integration: Leverage new technologies and tools to improve service efficiency such as predictive analytics and IoT solutions.
- Coordinate a group of 46 subject matter experts in the different technologies
- Other duties as assigned.
Requirements:
- Bachelors degree in engineering (Mechanical or electrical or a related field; Masters degree or MBA preferred
- 10 years of relevant experience in innovation management oriented to Optimization and Maintenance Services or technology leadership for cooling and power applications.
- Experience managing innovation projects and processes
- Familiarity with regulatory standards and best practices in maintenance services.
- Knowledge of innovation methodologies like design thinking lean startup agile etc.
- Broad technical knowledge relevant to data centers and telecommunications
- Strong project management skills
- Strategic thinking and planning abilities
- Creativity and ability to generate innovative ideas
- Excellent communication and interpersonal skills to engage effectively with clients and internal teams.
- Creative and analytical mindset
- Willingness to take calculated risks
- Adaptability and flexibility
- Customercentric approach
- Collaborative leadership style
- Curiosity and continuous learning mindset
PHYSICAL & ENVIRONMENTAL DEMANDS
- N/A
TIME TRAVEL REQUIRED
- 40
Why Join Vertiv
- This role offers the opportunity to work on innovative technology solutions within a dynamic team with a focus on developing advanced applications for power distribution in data centers and enterprise environments. If youre passionate about creating impactful solutions and enhancing the performance and efficiency of data center infrastructure wed love to have you on our team.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
Customer Focus
Operational Excellence
HighPerformance Culture
Innovation
Financial Strength
OUR BEHAVIORS
Own It
Act With Urgency
Foster a CustomerFirst Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
About Vertiv
Vertiv is a $6.9billion global critical infrastructure and data center technology company. We ensure customers vital applications run continuously by bringing together hardware software analytics and ongoing services. Our portfolio includes power cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus Ohio USA Vertiv employs around 20000 people and does business in more than 130 countries. Visit Vertiv to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F1 H1 H2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to
Required Experience:
Manager
Employment Type
Full-Time
