Student Success and Retention Advisor
Student Success and Retention Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
The fulltime starting salary is normally 27991.00 per annum with progression available in post to 30425.00 per annum.
Grade: S5
Permanent fulltime role.
Birmingham City University is an institution with a proud heritage and a hugely ambitious future dedicated to enabling all our students to transform their lives and achieve their fullest potential. Student and Academic Services is currently recruiting for the role of Student Success and Retention Advisor to join our Faculty Student Centres. The Service is responsible for ensuring that students have an excellent experience and provides services across the student and academic lifecycle from enrolment to graduation covering everything from wellbeing services to ensuring new courses are set up correctly. This is an exciting opportunity for an experienced administrator with experience in accurate record management and a desire to provide excellent student experience.
Reporting to Student Success and Retention Team Leaders you will work with colleagues in the Faculty Student Centres the Service wider University services academics and students to provide a consistent and accurate service. As well as providing students support in events retention and changes to their circumstancesthe successful candidate will also support our Faculty Student Centres in offering a welcoming presence for students. Working collaboratively with other roles you will support our Welcome Desk on a rotational basis triaging student and staff queries to offer a right first time service.
You will be educated to A Level standard or have equivalent relevant work experience possess excellent IT skills including advanced knowledge of Microsoft Word Excel and PowerPoint experience providing high quality customer service in a complex environment experience maintaining student or other complex records accurately and the ability to understand and explain complex regulations to students and colleagues.
All 2024 BCU graduates (Academic Year 2023/24 are encouraged to apply! The Grow Your Own Graduate Programme is designed to facilitate your transition from student life to the professional world. You will need to contact a member of the Careers team to receive support with the application process to ensure the best chance of success.
Please click the below link to download the Job Description:
The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
