Eligibility Specialist Trainee

• Performs interactive interviews to elicit eligibility information obtain and/or verify financial employment tax and personal demographic information and determine eligibility for public assistance programs and services
• Analyzes financial and eligibility information to determine initial or continuing eligibility for multiple aid programs
• Explains regulations rules and policies to clients and apprises them of their rights responsibilities and eligibility for participation in various public assistance programs and services
• Ensures accuracy and completion of application and declaration forms
• Resolves discrepancies by securing documentation medical records and confirmation from other agencies
• Enters and retrieves numerical and narrative data and issues benefits from an automated computer system
• Determines the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzing the results
• Reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determination
• Evaluates clients for and answers questions on Advanced Payment Tax Credits (APTC) related to health care reform
• Explains a variety of plan options costs and individual plan features through Covered California
• Monitors ongoing eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes
• Determines need for additional services and makes referrals as needed for employment and other services to outside agencies to assist clients toward selfsufficiency and directs clients accordingly
• Organizes and prioritizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy
• Enters and maintains case records including written narratives forms and computer documents in a clear and readable format
• Troubleshoots task and/or case issues to determine appropriate resolution of problems involving Help Desk as needed
• Communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality
• Responds to questions and complaints of clients in person by telephone mail and/or email communication
• Provides pertinent forms and pamphlets to clients as required
• Identifies suspected fraud and makes referrals for investigation
• Makes referrals to social service workers as needed
• Participates in special projects studies work assignments and committees
• Prepares correspondence and reports
• Performs related duties as assigned

• General goals and purpose of public social services programs
• Laws rules regulations policies and procedures governing eligibility for diverse public assistance programs and related case administrative techniques
• Methods and techniques of conducting an investigative interview and information gathering
• Computer terminology and computer keyboard arrangement
• Modern office practices methods and procedures
• Record keeping practices and procedures
• Principles of mathematical calculations
• Intricacies of health insurance plans medical health plan options and associated terminology
• Regulations and rules regarding household filing status related to the Affordable Care Act
• Cultural and human behavior including knowledge of self to interact effectively with clients and staff
• Principles and practices of effective customer service
• Structure and content of the English language including the meaning and spelling of words rules of composition and grammar
• Modern equipment and communication tools used for business functions and program project and task coordination
• Computers and software programs (e.g. Microsoft software applications) to conduct research assess information and/or prepare documentation

• Apply the policies procedures and programs of the County Social Services Department
• Apply the laws rules and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs
• Identify available resources and communicate with others to obtain and verify information concerning eligibility
• Use fact finding techniques and perform indepth and interactive interviewing
• Determine appropriate course of action in emergency situations
• Make referrals to appropriate agencies and social service programs
• Detect and evaluate potential fraudulent situations
• Analyze and interpret written numerical and verbal data from various sources
• Utilize multiple electronic information social services systems and analyze and interpret such information
• Enter and maintain data accurately and timely into a computerized system
• Navigate through computer screens and effectively use computer systems software applications and modern business equipment to perform a variety of work tasks
• Identify when computer output is incorrect and make corrections
• Process cases manually as required
• Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness
• Function effectively in a system with strict deadlines and constant changes
• Read understand apply and explain complicated and detailed correspondence reports regulations and policy directives
• Perform a variety of mathematical computations accurately and rapidly
• Prepare clear concise and accurate records and reports
• Explain complex rules and programs so they can be understood by people of diverse socioeconomic cultural and educational backgrounds
• Gather record and correctly evaluate tax filing data income and additional necessary information required for the determination of eligibility for one or more programs
• Explain health insurance plan options and plan details available to clients through the Affordable Care Act
• Review a variety of tax documents to obtain needed household filing information
• Explain health care reform tax credit implications to clients
• Refer clients to other community services as needed
• Assess and manage difficult and hostile persons or situations; or call for intervention when appropriate
• Interact with people in a courteous manner in person on the telephone by mail or email
• Work in a fastpaced professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion
• Communicate clearly and concisely both orally and in writing using appropriate English grammar and syntax
• Establish and maintain cooperative working relationships with the public and staff
• Follow written and oral directions and instructions

ELIGIBILITY SPECIALIST TRAINEE

EXAMINATION INFORMATION

ONLINE WRITTEN EXAMINATION WEIGHTED 100

The online written examination will consist of a multiplechoice online written exam with the following four 4 test sections:

1. Data Analysis and Math
2. Workplace Issues
3. Grammar and Proofreading
4. Reading Comprehension

To obtain a position on the eligible list candidates must receive a minimum rating of 70 on the examination.

If conditions warrant an Experience and Education examination may be conducted in lieu of the Online Written examination. Please review the Experience and Education examination information below:

EDUCATION & EXPERIENCE EXAMINATION WEIGHTED 100

The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g. resumes transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks scope and minimum qualifications stated on this bulletin. Supplemental information will be accepted but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the evaluation. In order to obtain a position on the eligible list candidates must receive a minimum rating of 70 on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

ELIGIBLE LIST INFORMATION

A departmental open eligible list will be established for Trinity County. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD

Once you have taken the examination you may not retest for SIX 6 MONTHS from the established eligibility date.

SPECIAL TESTING ARRANGEMENTS

Special testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at orupon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

EDUCATION DOCUMENTS

If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications: Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation may be required.

EQUAL EMPLOYMENT OPPORTUNITY

The Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

ABOUT TRINITY COUNTY

Trinity County is in Northern California between Shasta County and the Northern Redwood Coast. The County is roughly the size of Vermont and is home to the ShastaTrinity Forest which is the largest national forest in California. The 2.1millionacre forest encompasses five wilderness areas hundreds of mountain lakes and over 6200 miles of streams and rivers including Trinity Lake and the Trinity River. These beautiful bodies of water provide plenty of opportunity for water sports and adventure such as fishing goldpanning jetskiing skiing and kayaking. For those who prefer terrafirma there are over 460 miles of trails ranging from wide easy grades to rough rocky and steep grades for hikers backpackers and horseback riders of every level to enjoy. Many will also recognize the Pacific Crest Trail a portion of which runs through Trinity County. Visitors and residents enjoy amazing natural beauty a rural environment and spectacular photo opportunities!

SALARY INFORMATION

The rate of pay of a county employer shall correspond with the letters A B C D E F and G respectively which denote the various steps in the salary range. Steps F & G steps are based on longevity: F step is upon completion of seven years of continuous service and 2.5 years at E step G step is upon completion of 10 years of continuous service and 3 years at F step. Trinity County Code Section 2.60.410

DISASTER SERVICE WORKER INFORMATION

Before entering upon the duties of employment all public employees take and subscribe to the oath or affirmation set forth in the California Constitution that declares them to be disaster service workers in time of need. For more information please visit the following websites:

California Emergency Services Act:

California Constitution Oath or Affirmation:

Office of Emergency Services:

Experience:

Intern