Reservations Agent
Reservations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Understand the relative importance and priority of the current account base so that personal efforts can be directed accordingly.
- Support the development of new client contacts and the maintenance of detailed information on the potential revenues from these accounts.
- Achieve all personal financial and nonfinancial objectives working with department leadership to ensure these objectives are met.
- Take responsibility for your own professional development including strong financial literacy and negotiation skills and strong facetoface selling skills needed to become a future Sales Leader for Anantara and AVANI
- Maintain accurate management status reporting on business results and associated action planning.
- Practice effective cost control and adhere to internal procedures for approval of expenditure
- Actively participate in client familiarization trips site inspections sales trips and roadshows as required to meet the sales targets of the hotel.
- Liaise effectively with all operational colleagues providing support and information to ensure accurate delivery of our promise. In particular this includes Front Office Reservations and Events colleagues.
- Drive opportunities to upsell and crosssell Anantara / AVANI products
- Maintain a full working knowledge of the IT support tools used in the world of sales today including salesspecific software property PMS the Microsoft Office toolset
- Ensure that all paperwork associated with the work of the department is processed quickly and efficiently including letters emails contracts and reports.
- Assist in establishing and maintaining client databases and using those databases in promotions and marketing campaigns
- Provide all assistance to guests and clients in a proactive professional and friendly manner
Qualifications :
College Certificate in Hotel management.
1 year experience in hotel reservation or rooms division.
Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
Understand the dynamics of regional & local markets and local competitors.
Additional Information :
Full grade twelve school certificate
Three treceable referees with mobile numbers and emails
Closing date: 22nd April 2025
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
