Head of BCP Design and

In todays rapidly evolving financial services landscape operational resilience is paramount. It encompasses the ability of an organization to anticipate prepare for respond to and adapt to incremental change and sudden disruptions. As financial institutions face increasing threats from cyber incidents natural disasters and regulatory changes maintaining operational resilience is crucial to safeguarding critical operations and ensuring business continuity.

We seek a dynamic experienced leader to oversee implementation of Business Continuity Plans across the organization globally ensuring Manulife meets its service commitments to customers. This role is responsible for developing the strategies operating model and methodologies pertaining to the design development testing and ongoing maintenance of Business Continuity Plans. By managing risk and fostering preparedness this leader will ensure our business thrives during challenges and maintains customer stakeholder and regulator trust.

Primary Responsibilities:

The Head BCP Design and is a newly established global Line 1 role accountable for ensuring effective implementation of the Companys Business Continuity Risk Management standard across Manulife. This includes design and development of global strategy on Business Continuity planning build enterprise capabilities and processes to effectively monitor organizations risk posture and remediation and program manage to ensure organizations compliance to regulatory requirements and business resilience objectives are met

• Business Continuity Plan Strategy and Management: 20

  • Develop and enhance MFCs global strategy on Business Continuity Planning in line with evolving internal business strategy and external factors including regulatory environment.

  • Define and document enterprise approach procedures and operating model for implementation of MFC Business Continuity Management policy standard

  • Provide thought leadership to segment and functional BCP leads to design implement and operate controls including simulation testing for ensuring business continuity risks are managed within MFCs risk appetite

  • Lead global Business Continuity Plan program to ensure adherence to timeline across segments / functions and timely escalation of risks

• Business Continuity Plan Governance: 30

  • Lead design and implementation of Business Continuity Planning Governance structure including management committees and working group in collaboration with L1 and L2 partners

  • Act as Manulifes primary Line 1 representative to internal stakeholders and regulators on Business Continuity Planning including review data requests and other inquiries

  • Influence Segment Functions stakeholders to ensure ongoing processes are in place to identify analyze and remediate material gaps in applicable BCPs and the relevant corrective action plans filed and actioned

  • Govern quality of Business Continuity plans and support segment leads in consistent of the BCM standard including procedures for implementing appropriate form of testing of the BCPs

  • Lead first line of defense review and feedback on the BCM framework policies and standards developed by the Second Line of Defense and propose recommendation on enhancements

• Business Continuity Plan Monitoring and Reporting 30

  • Lead the design and consistent implementation of global processes and capabilities including reporting proactive risk indicator monitoring (including external events) and leveraging AI capabilities etc.

  • Define aggregate analysis and report enterprise KPIs and KRIs to monitor implementation progress and risk posture and monitor remediation actions

• Team Building Leadership and Training 20

  • Build and lead a team of 510 members with direct and matrix reporting to manage business continuity risks requiring crossfunctional skills in strategy data change management and operational resilience knowledge.

  • Develop and lead first line communication and training on business continuity management practices

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Required Qualifications:

• Bachelors degree in business administration strategy operation management or a related field.

• 10 years of experience in Insurance Banking or Wealth and Asset Management with 5 years in Business Continuity Management or Operations Management role

• Extensive knowledge of discipline of operational resilience and business continuity risk management

• Expert knowledge of risk management principles best practices and tools

• Membership in relevant industry groups an asset e.g. Business Continuity Institute Resilience Information Exchange (RIE)

Preferred Qualifications:

• High level of selfmotivation and keen sense of owning and delivering on project deliverables

• Strong leadership communication and interpersonal skills with the ability to inspire motivate and mentor a diverse and distributed team

• Proven track record in delivering complex crossfunctional and time sensitive programs that meets business goals and regulatory expectations

• Expertise in working within a global / matrix organization.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .