Sales Support Specialist - Hach
Sales Support Specialist - Hach
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Job Description
Imagine yourself
Growing your expertiseand expanding your skillset with every project.
Joining a companywith a proven track record of success and an exciting future.
Contributing to a brighter more sustainable future.
As part of our team and the broader Veralto network youll be part of a unique work environment where purpose meets possibility: where youll make an immediate measurable impact on a global scale by enabling the worlds everyday water needs and where youll have opportunities to foster your professional development and fuel your career growth.
Motivated by the highest possible stakes of climate change and global health were working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: offer:
Full benefits including medical dental vision 401(k) matching all on day one
Hach releases over 10 products per year so you will always be learning and working on new items. This is fastpaced and significant work!
Our ability as an innovative organization! Unknown yet exciting opportunities because of our innovative approach; Our service business is everevolving.
The Sales Support Specialist is responsible for regularly answering calls and email requests for quotations from customers. The role is focused on accurate quoting and guidance for that customer inquiry. The requests for quotation are screened by this associate for further sales potential and escalated to the sales team where appropriate. In addition this position is to provide quality service and support to the NA Sales team to increase company profits and gain market share
This position is part of the Sales Support and Andministration team located in Loveland CO and will be onsite. This role will be Monday to Friday from 6.30AM to 3PM
In this role a typical day will look like:
Handle incoming calls and emails from external customers requesting quotes.
Create Opportunities based on customer requests for the sales team.
Assist customers in figuring out product needs and provide advanced assistance on products.
Prepare and process quotes with accurate and timely completion of requests from the sales team (and external customers) to execute updates changes and new information within CRM.
Handle incoming calls from internal customers (Manufacturing Customer Service Service Tech Support Bid Specialist Credit Analytics etc. and assist in resolving customer complaints and problems.
Initiate no charge orders returns credits sales allowances traces replacement orders and billings
The essential requirements of the job include
A High School diploma or equivalent with at least 2 years of customer service/administrative experience.
Outstanding communication deescalation and empathy skills with a customercentered attitude.
Excellent time management multitasking skills and an expert at managing a busy workload with multiple competing priorities.
Ability to work in multiple systems throughout the day (Salesforce/CPQ Oracle Quote Tool Finesse)
Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO) a $5B global leader dedicated to ensuring access to clean water safe food and medicine and trusted essential goods. When you join Veraltos vibrant global network of 16000 associates you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on and where youll have valuable opportunities to deepen your skillset pursue your ambitions and grow your career. Together were Safeguarding the Worlds Most Vital Resourcesand building rewarding careers along the way.
We anticipate this requisition will be open for a minimum of five days though it may be open for a longer period of time. We encourage your prompt application.
At Hach we believe in supporting your success at work and beyond. We recognize the benefits of flexible hybrid working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work parttime at the Company location identified above and parttime remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team.
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associates position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenuebased metrics any collective bargaining agreements and business or organizational needs.
The compensation range for this role is $25.00 $27.00 USD per job is also eligible for Bonus Pay.We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
US residents: In any materials you submit you may redact or remove ageidentifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
