Electronic Workplace L2 Client Support Engineer
Electronic Workplace L2 Client Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
International consulting group founded in 2019 Ekkiden fosters an ecosystem of passionate and committed consultants who lead organizational operational and technological transformation projects in IT/Digital Industry/R&D and Sustainability for large enterprises and SMEs in France Switzerland Spain and Germany.
- Provide deeper (Level2 technical support to clients across the bank and their applications running on their workstations.
- Act as 2nd line of defence for Service Desk support for unknown issues requiring additional analysis and troubleshooting.
- Client Management (internal & external)
- Highly customeroriented mindset
- Ability to communicate technical context clearly
- Resolution of client support issues within the EWP L2Client team
- Prioritization and escalation of issues according to impact and urgency
- Deliver personalized support and followup to affected users
- Investigation of unknown issues towards finding permanent documented solutions
- Act as an interface between L1 and L3 support teams
- Collaboration with L3 team on projects related to current and new technologies
- Support the team leader in administrative and crosstopic matters
- Regulatory Responsibilities &/OR Risk Management
- Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity due care and diligence fair dealing (treating customers fairly) management of conflicts of interest competence and continuous development adequate risk management and compliance with applicable laws and regulations
- 18 to 24 months of technical customer focused experience is desired
- Team player
- Professional and Technical
- Good analytical thinking and solutionoriented approach
- Able to analyse and solve tasks independently
- Ability to assess impact and urgency to prioritize efforts on a daily base
- Apprenticeship as a computer technician or High School diploma equivalent with further technical education
- Microsoft MCP Certification at Client Level would be an advantage
- Familiar with ITIL v4 (definitions processes optimization)
- Good communication skill in English verbal and written
- Good communication skill in German would be a strong advantage
We offer:
Whats the Recruitment Process Like at Ekkiden
At Ekkiden were committed to providing a positive experience for every candidate.
While this is our standard process we may make adjustments based on specific circumstances.
You can also find all our job offers on our website
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved