Technical Support SQL Application WFH GY Schedule

The Support Department

Our Support team provides the highest quality service to customers including passengers drivers and operations

personnel adhering to five key tenets:

1. Reassurance Provide a safe transparent and reliable point of contact.
   
2. Decisiveness Take control of problems to resolve them quickly.
   
3. Accountability Stand behind every action taken ensuring followthrough.
   
4. Transparency Build solid user relationships through honesty.
   
5. Collation Collect comprehensive information for investigative purposes.
   

Key Responsibilities

• Manage Support Requests: Handle Level 1 2 and 3 tickets incident escalations and inbound calls.
  
• Troubleshooting: Conduct deep analysis to diagnose technical issues review databases logs and code and provide accurate timely solutions.
  
• Collaboration: Work closely with internal teams to resolve customer issues and deliver seamless support.
  
• Documentation: Maintain knowledge bases FAQs and customerfacing materials.
  
• Product Knowledge: Stay up to date with Liftango s products and SaaS solutions.
  
• Service Configuration UAT and QA: Configure services for deployments complete User Acceptance Testing and perform quality assurance testing on mobile and browser apps.
  
• Monitoring & Alerts: Manage alerts and perform associated analysis to ensure system stability.
  

Requirements

Required Skills

• 3 years experience with application support
  
• SQL and reporting experience with the ability to collate and analyze data.
  
• Problem Solving and Technical Analysis
  
• Experience with FreshDesk or similar ticketing systems.
  
• Familiarity with monitoring and alerting tools.
  
• Ability to work effectively in a remote work environment.
  
• Strong written and verbal communication skills with the ability to explain technical concepts clearly.
  
• Attention to detail and ability to
  
• A team player comfortable working in a 24x7 environment.
  
• A commitment to providing the best service possible.
  

Nice to Have (Highly Regarded)

• Experience with mobile apps and browserbased portals
  
• Familiarity with tools such as Tableau Retool NewRelic SendGrid Mailchimp Atlassian Suite Google Suite and AWS
  
• Knowledge of AWS GIT JavaScript NodeJS React and Scripting
  
• Experience with Quality Assurance testing application deployment or BI reporting
  
• Multilingual candidates please apply we are global!
  

Opportunities for Growth

• Career Growth: Unlock numerous pathways for advancement including leadership roles or specialised career tracks after mastering the technical support role.
  
• App Development: Participate in Retool app development and involvement in initiatives to create new functionality for multiple business functions.
  
• Subject Matter Expertise: Become a Subject Matter Expert (SME) in your area of interest and contribute to the team s success with specialised knowledge.
  

In House Applications

• FreshDesk Ticketing and primary communication
  
• Slack Internal communication and alerting
  
• Google Workspace For emails and meetings
  
• Atlassian Suite Jira (task management) Bitbucket (code management) Confluence (documentation) Opsgenie (alerting)
  
• New Relic & AWS Monitoring and log management/analysis
  
• DBeaver Database analysis
  
• AppFollow Mobile app review management
  
• Retool Tableau Internal Apps and BI tools
  
• Twilio/SendGrid SMS and email management
  
• Sentry Application log management
  
• iorad User guide creation
  

Additional Job Details:

Setup and Location: Work from Home

Work Schedule: 10:00 PM 07:00 AM (PH Time)

Employment Type: Fulltime

All interviews and other hiring requirements are done virtually or through video calls or emails.

Benefits

Join Us and Enjoy!

• HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  
• Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  
• Employee Engagement Activities: YearEnd Party Family Day Team Building and more!
  

Why Join Staff Domain

At Staff Domain we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation excellence and continuous learning. With offices in the Philippines South Africa India and beyond we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment where you ll have access to cuttingedge technology and tools to help you excel in your role. As a member of our team you ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven ambitious individuals who are eager to make an impact in a rapidly expanding industry.

Join us as we shape the future of global staffing solutions!

The Support Department Our Support team provides the highest quality service to customers, including passengers, drivers, and operations personnel, adhering to five key tenets: Reassurance Provide a safe, transparent, and reliable point of contact. Decisiveness Take control of problems to resolve them quickly. Accountability Stand behind every action taken, ensuring follow-through. Transparency Build solid user relationships through honesty. Collation Collect comprehensive information for investigative purposes. Key Responsibilities Manage Support Requests: Handle Level 1, 2 and 3 tickets, incident escalations, and inbound calls. Troubleshooting: Conduct deep analysis to diagnose technical issues, review databases, logs, and code, and provide accurate, timely solutions. Collaboration: Work closely with internal teams to resolve customer issues and deliver seamless support. Documentation: Maintain knowledge bases, FAQs, and customer-facing materials. Product Knowledge: Stay up to date with Liftango s products and SaaS solutions. Service Configuration, UAT and QA: Configure services for deployments, complete User Acceptance Testing and perform quality assurance testing on mobile and browser apps. Monitoring & Alerts: Manage alerts and perform associated analysis to ensure system stability. Requirements Required Skills 3+ years experience with application support SQL and reporting experience, with the ability to collate and analyze data. Problem Solving and Technical Analysis Experience with FreshDesk or similar ticketing systems. Familiarity with monitoring and alerting tools. Ability to work effectively in a remote work environment. Strong written and verbal communication skills, with the ability to explain technical concepts clearly. Attention to detail and ability to A team player, comfortable working in a 24x7 environment. A commitment to providing the best service possible. Nice to Have (Highly Regarded) Experience with mobile apps and browser-based portals Familiarity with tools such as Tableau, Retool, NewRelic, SendGrid, Mailchimp, Atlassian Suite, Google Suite and AWS Knowledge of AWS, GIT, JavaScript, NodeJS, React and Scripting Experience with Quality Assurance testing, application deployment, or BI reporting Multilingual candidates please apply, we are global! Opportunities for Growth Career Growth: Unlock numerous pathways for advancement, including leadership roles or specialised career tracks after mastering the technical support role. App Development: Participate in Retool app development and involvement in initiatives to create new functionality for multiple business functions. Subject Matter Expertise: Become a Subject Matter Expert (SME) in your area of interest and contribute to the team s success with specialised knowledge. In House Applications FreshDesk Ticketing and primary communication Slack Internal communication and alerting Google Workspace For emails and meetings Atlassian Suite Jira (task management), Bitbucket (code management), Confluence (documentation), Opsgenie (alerting) New Relic & AWS Monitoring and log management/analysis DBeaver Database analysis AppFollow Mobile app review management Retool, Tableau Internal Apps and BI tools Twilio/SendGrid SMS and email management Sentry Application log management iorad User guide creation Additional Job Details: Set-up and Location: Work from Home Work Schedule: 10:00 PM - 07:00 AM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails. Benefits Join Us and Enjoy! HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Why Join Staff Domain? At Staff Domain, we are not just another staffing company we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation, excellence, and continuous learning. With offices in the Philippines, South Africa, India, and beyond, we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment, where you ll have access to cutting-edge technology and tools to help you excel in your role. As a member of our team, you ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven, ambitious individuals who are eager to make an impact in a rapidly expanding industry. Join us as we shape the future of global staffing solutions!