Are you a writer who loves to code Are you excited about diving deep into AI/ML concepts and helping customers adopt generative AI technology The Technical Content Experience (TCX) group also known as AWS Documentation is looking for a programmer writer to support Amazon AI and ML services. These services include Amazon SageMaker which is our flagship machine learning service Amazon Bedrock and Amazon Q and this role offers the opportunity to work on cutting edge Generative AI and Machine Learning technologies.
Ideally you have both a technical background that enables easy interaction with software developers and a demonstrated ability to deliver highquality technical documentation. This is an opportunity to explain complex information concisely. You will become part of a customerobsessed dynamic team of talented geographically distributed highly technical communicators. Join us on our journey to provide highquality documentation and code examples to our customers!
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Key job responsibilities
Author and deliver highquality documentation and samples
Develop negotiate and drive content strategy in alignment with product strategy
Engage with customers gather data and feedback and report insights around content performance metrics
Develop scripts sample code and technical procedures that are easy to use.
Help hire and develop writers on the team
Identify and drive opportunities to improve efficiency
A day in the life
Our team puts a high value on worklife balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here which is why we arent focused on how many hours you spend at work or online. Instead were happy to offer a flexible schedule so you can have a more productive and wellbalanced lifeboth in and outside of work.
About the team
The AWS Documentation team writes and provides support for a diverse technical audience such as developers DevOps professionals IT professionals and technical program managers. On behalf of our customers we innovate we research we learn and we experiment. We collaborate with product managers to understand our customers needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another and we celebrate and support the career progression of our team members.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value inperson collaboration and time spent facetoface. Our team affords employees options to work in the office every day or in a flexible hybrid work model near one of our US Amazon offices.
This team is a part of AWS Utility Computing:
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3 and Amazon Elastic Compute Cloud (EC2 to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.
Degree or certification in a relevant technical field or equivalent experience
A minimum of 3 years of experience designing and producing content for a technical audience that include data scientists or business consumers of AI technologies
Experience using content publishing tools to write format manage and publish technical content on the web
Ability to read and write basic example code in one or more programming languages such as Python Java JavaScript Ruby C# or Go
Strong written and verbal communication skills
Background in machine learning or artificial intelligence
Experience working with XML markdown or HTML
Familiarity with using and following a style guide
Experience designing planning and delivering content that meets the needs of a technical audience
Experience working directly with teams of software engineers
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96900/year in our lowest geographic market up to $195800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.