Senior PM Partner Experience Hub Delivery
Senior PM Partner Experience Hub Delivery
Posted on :
15-03-2025
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1 Vacancy
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Job Description
At Amazon we are working to be the most Customercentric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly accurately and cost effectively as possible.
The Hub Delivery product allows local small businesses to partner with Amazon to provide flexible and costeffective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel and is on an exponential growth trajectory globally.
Amazon is seeking an exceptional leader who will be part of a startup group thats defining and building cuttingedge products and services capabilities supporting Amazons current and future last mile initiatives. The role will use customer operations and technology insights to identify customer needs and build the product that delights our partner and endcustomers. The role will identify nonlinear product opportunities in a crossfunctional environment (design ops finance legal tax) and define customer and product success criteria. This role would go on to drive the development and launch of the product with technology teams and would often make experience/ops/tech tradeoffs throughout the process. This will be a high visibility role meaning that the optimal candidate will be comfortable driving critical business decisions in fast paced and often ambiguous environment.
A successful candidate will be customer focused highly analytical resourceful a big thinker a strong writer and able to operate at all levels of the organization.
Key job responsibilities
Identify areas for improvement in on road and off road experience from Partner feedback and data.
Develop a keen understanding of the experience of Delivery Associates combining data with anecdotes to develop perspective at the forefront of program/product development.
Develop programs and think big to continuously deliver improvements WW to provide outstanding experience to our Hub Partners.
CrossFunctional Collaboration: Build collaborative influential internal and external relationships with Product Program Field teams and other critical stakeholders to gather information set action plans and monitor stakeholder to improve the Hub Partner experience and program executions.
Be a voice in the room for program and process development in the wider org that may affect Hub Partner experience.
Develop Scalable Engagement & Recognition Programs: Define core strategy to develop an engaged culture that connects Hub Partners with Amazon.
Develop and prioritize roadmap for launching engagement and reward/recognition programs; build and execute these programs at scale.
Communication: Create and own recurring communications to business leaders and key stakeholders on core programs and opportunities to improve Partner engagement satisfaction and retention.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Bachelors Degree in Business Engineering Operations Supply Chain Transportation Logistics or related field
Experience owning endtoend longterm strategic planning or capacity planning initiatives
5 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
5 years of driving process improvements experience
5 years of driving end to end delivery and communicating results to senior leadership experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Experience of Six Sigma/Lean analytical techniques
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Hub Delivery product allows local small businesses to partner with Amazon to provide flexible and costeffective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel and is on an exponential growth trajectory globally.
Amazon is seeking an exceptional leader who will be part of a startup group thats defining and building cuttingedge products and services capabilities supporting Amazons current and future last mile initiatives. The role will use customer operations and technology insights to identify customer needs and build the product that delights our partner and endcustomers. The role will identify nonlinear product opportunities in a crossfunctional environment (design ops finance legal tax) and define customer and product success criteria. This role would go on to drive the development and launch of the product with technology teams and would often make experience/ops/tech tradeoffs throughout the process. This will be a high visibility role meaning that the optimal candidate will be comfortable driving critical business decisions in fast paced and often ambiguous environment.
A successful candidate will be customer focused highly analytical resourceful a big thinker a strong writer and able to operate at all levels of the organization.
Key job responsibilities
Identify areas for improvement in on road and off road experience from Partner feedback and data.
Develop a keen understanding of the experience of Delivery Associates combining data with anecdotes to develop perspective at the forefront of program/product development.
Develop programs and think big to continuously deliver improvements WW to provide outstanding experience to our Hub Partners.
CrossFunctional Collaboration: Build collaborative influential internal and external relationships with Product Program Field teams and other critical stakeholders to gather information set action plans and monitor stakeholder to improve the Hub Partner experience and program executions.
Be a voice in the room for program and process development in the wider org that may affect Hub Partner experience.
Develop Scalable Engagement & Recognition Programs: Define core strategy to develop an engaged culture that connects Hub Partners with Amazon.
Develop and prioritize roadmap for launching engagement and reward/recognition programs; build and execute these programs at scale.
Communication: Create and own recurring communications to business leaders and key stakeholders on core programs and opportunities to improve Partner engagement satisfaction and retention.
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Bachelors Degree in Business Engineering Operations Supply Chain Transportation Logistics or related field
Experience owning endtoend longterm strategic planning or capacity planning initiatives
5 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
5 years of driving process improvements experience
5 years of driving end to end delivery and communicating results to senior leadership experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Experience of Six Sigma/Lean analytical techniques
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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