Data Center Technician DCC Communities

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our rapidly expanding team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves indepth hardware and network diagnostics followed by physical repair as well as participating in an oncall rotation.

All candidates should be willing to work both independently and with a team. Work prioritization organizational skills effective communication and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment create documentation innovate solutions participate in sitelevel project work and fix complex problems within the Data Center Space.

NOTE: Amazon does not sponsor for immigration including for H1B TN and other nonimmigrant visas for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
NOTE: If applying for positions in Oregon (OR) and Ohio (OH) these sites are within AWS GovCloud region. Effective May 15 2017 logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).

Key job responsibilities
All physical requirements are expected with reasonable accommodations
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41 pounds
Ability to work in elevated locations.
Ability to work in an environment that operates 24/7 with an ability to participate in oncall rotation and provide afterhours support as needed
Some travel may be required

A day in the life
Our Data Center Technician professionals who have industryleading technical abilities and demonstrate a breadth of knowledge while they:
Take ownership of technical issues brought by their customer base engaging other teams when needed to drive resolution
Show a strong aptitude for troubleshooting and problem solving at their root and step back to understand the broader context
Maintain service level agreements through the implementation of proactive issue detection and reporting
Are biased to act in the absence of direction or support
Improve effectiveness through process innovation

You will be required to work shift work that will include days/nights/weekends/holidays.


About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

1 years of computer hardware troubleshooting and repair experience
1 years of computer networking experience
High school or equivalent diploma

Experience working in a Data Center environment
Understanding of network design protocols and troubleshooting
Understanding of storage devices
Experience managing work and priorities through a ticketing system
An Associates degree or 2 years of professional or military experience in an IT related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.