Account Billing Manager North America
Account Billing Manager North America
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Job Description
Description
Job Summary
This role is responsible for nurturing key customer relationships resolving complex issues and using datadriven insights to drive improvements. The role manages partner relationships communicates performance updates to management and develops personalized initiatives for customer retention and growth. The role provides mentorship ensures ethical and legal compliance and stays updated on emerging technologies to enhance the customer experience.
Responsibilities
Develops and maintains strong longterm relationships with key customers serving as the primary point of contact for complex issues and strategic discussions.
Handles and resolves customer issues and escalations leveraging indepth knowledge of organization products and services.
Leverages data analytics customer feedback and insights to identify trends pain points and opportunities for improvement and makes recommendations.
Manages and strengthens relationships with vendors and channel partners ensuring effective collaboration and alignment with customer needs.
Provides regular updates to the management on customer engagement performance and strategic initiatives.
Develops and implements personalized engagement initiatives to enhance customer retention loyalty and advocacy.
Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.
Provides mentorship and training to junior customer engagement managers sharing expertise and facilitating their professional growth.
Ensures that all customer engagement activities comply with ethical and legal requirements including data protection and consumer rights.
Stays abreast of emerging technologies and innovative solutions to enhance customer engagement and streamline processes.
Education & Experience Recommended
Fouryear or Graduate Degree in Business Administration Economics Sales Marketing or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 47 years of work experience preferably in customer relationship management (CRM) customer service customer experience management account management or a related field or an advanced degree with 35 years of work experience.
Preferred Certifications
Certified Sales Operations Professional (CSOP)
Knowledge & Skills
NA
CrossOrg Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Complexity
Responds to moderately complex issues within established guidelines.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.
Job
Sales OperationsSchedule
Full timeShift
No shift premium (Romania)Travel
Relocation
Equal Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Required Experience:
Manager
Employment Type
Full-Time
