Clerk - Front Office
Clerk - Front Office
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Salary Not Disclosed
1 Vacancy
Job Description
Why Ballys
Ballys Corporation is a global casinoentertainment company with a growing omnichannel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a firstinclass sports betting platform and Bally Casino a growing iCasino platform.
With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT)
Responsibilities:
Able to correctly and procedurally answer all incoming telephone calls in a prompt and courteous
manner using service standards.
Accurately process all reservations received from all sources offered to guests to include hotel
special events and concerts.
Accurately and promptly connect all administrative or guest calls in a timely manner.
Accurately and efficiently update and verify all information received with regard to travel agents
group records sold out dates special rate dates minimum sales etc.
Accurately process credit card charges to be applied towards reservations.
Maintain awareness of all marketing promotions special events general facility information and
hotel rates and specials to insure efficient distribution of information to our guests.
Works with both lodging & gaming systems in processing reservations.
Effectively offers guests alternative options on reservations when initial request cannot be
fulfilled.
Effectively handles customer disputes to the best of their ability and directing guest disputes to
the appropriate source when necessary.
Research and accurately prepare request for comps when necessary.
Must be able to stand and walk for prolong periods of time 7 hours).
Able to register guests correctly and procedurally in accordance to established service standards.
Obtain appropriate amount of credit/payment for guests stay.
Issue room keys to registered guests.
Able to settle/close out guest accounts correctly and procedurally upon their departure.
Able to correctly and procedurally close out shift at the end of their shift.
Must be able to lift up to 25 lbs.; and be able to walk push pull grasp reach stoop bend twist
and climb up and down stairs.
Knowledgeable of the Indiana Gaming regulations as well as the companys internal controls
policies and procedures.
Always follow the Company Service Standards model.
Must be available for regularly scheduled work and be able to work a variety of hours holidays and
weekends.
Other duties may be assigned at any time.
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The
requirements listed are representative of the knowledge skill and/or ability required. All Employees must be
knowledgeable to all Company policies and procedures including fire and safety regulations. Must have
working knowledge of computers.
Whats in it for you:
Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical dental and vision
401(K)/ Company Match
Access Perks and Childcare discounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
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Employment Type
Full-Time
