Solutions Engineer Product Expert
Solutions Engineer Product Expert
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$ 120000 - 150000
1 Vacancy
Job Description
About EliseAI
EliseAI develops cuttingedge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and societys overall wellbeing. Conversely any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.
Thats the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems then EliseAI is the right place for you.
About The Role
As a Solutions Engineer at EliseAI you will be integral to our product launch and support processes. You will work closely with clients support engineers and customer success managers to ensure smooth product implementations and troubleshooting. Your role involves developing launch tools understanding product functionalities indepth and providing training and escalation support.
Key Responsibilities
- Conduct thorough discovery sessions with new clients to understand their product area and requirements.
- Act as the representative for Support Engineers within your product area ensuring alignment and collaboration.
- Develop and maintain roadmaps for selfserve launch tools and internal launch settings including quality assurance processes.
- Provide indepth technical support and guidance to prospects including product demonstrations presentations and explanations of complex technical concepts
- Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues.
- Provide troubleshooting support for clients postlaunch addressing and resolving any issues within your product area.
- Gain an indepth understanding of how the product works to meet client needs effectively ensuring comprehensive knowledge transfer and support.
Requirements
- 3 years of experience in a Solutions Engineer role at a SaaS company
- Willingness to travel up to 20 to meet and engage with prospective clients
- Strong understanding of product development and launch processes.
- Excellent problemsolving skills and the ability to troubleshoot technical issues.
- Experience working with crossfunctional teams including engineering operations and product management.
- Strong communication skills with the ability to explain complex technical concepts to nontechnical stakeholders.
- Familiarity with customer relationship management (CRM) tools and support ticketing systems.
- Ability to manage multiple tasks and priorities in a fastpaced environment.
- Experience with QA processes and developing selfserve tools is a plus.
- Ability to work independently and as part of a team with a proactive approach to problemsolving and support.
- Willing to work in person at NYC headquarters with your team 45 days per week
Why Join
Growth and impact. Its not often that you can get in on the ground floor of a funded unicorn! startup thats scaling. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.
Benefits
In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:
- Equity in the company in the form of stock options
- Medical Dental and Vision premiums covered at 100
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Monthly fitness stipend
- Our brand new Midtown south office with an open floor plan fully stocked kitchen and company paid lunch
- Fun company social events through our Elise and the City program
- Unlimited vacation and paid holidays
Well cover relocation packages from outside of the Greater NYC metro area well make the move exciting not painful.
Job Compensation Range:
The salary range for this role is $120000 $150000. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at
#lionsite
Employment Type
Full Time
